Hotel Guest Relations

2 weeks ago


Stellenbosch, South Africa Seasoned recruitment Full time

Hotel Guest Relations

Please note this position you needed to have worked in a Hotel/ Guest House

Please note this position is in Stellenbosch so only Stellenbosch and surrounding areas.

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

**Responsibilities**:

- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

Requirements and skills
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma in Hospitality Management is preferred

**Job Types**: Full-time, Permanent

**Salary**: R15 000,00 per month

Application Question(s):

- What is your notice period?
- Where have you worked in a guest relations role?
- What qualifications do you have?



  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Situated on one of the most spectacular wine estates in the Stellenbosch area, this luxury villa hotel and spa offers a unique and tranquil setting with elegant 5 star rooms and suites, each individually decorated, a choice of dining venues and many venue options for the most romantic wedding imaginable. We are in search of a young, vibrant and attractive...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Responsibilities**: - Welcome and familiarize guests with Delaire Graff Lodges and Spa. - Provide upscale and personalized service throughout guests' stays. - Monitor daily bookings and ensure timely room preparation. - Manage check-in, check-out procedures, including reservations and financial transactions. - Address guest requests promptly and...

  • Hotel Receptionist

    1 month ago


    Stellenbosch, South Africa Edge Personnel (Pty) Ltd Full time

    You will be responsible for but not limited to: Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Our client a well-established wine estate is looking to employ a Guest Relations Officer at their organization** **Location**:Stellenbosch, Western Cape **Requirements**: - Hospitality Certificate or Diploma - 2 years of experience in a similar role - Must have good computer and administration skills - Must have the ability to maintain a professional...


  • Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...


  • Stellenbosch, South Africa Tanya Serra Full time

    Job Posted: 30-Oct-2023 - Location: Stellenbosch **GUEST RELATIONS OFFICER** We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow...

  • Hotel Receptionist

    1 month ago


    Stellenbosch, South Africa Helderberg Personnel Full time

    front of house|hospitality|hotel receptionist|reservations **REQUIREMENTS**: **Education and Experience** - **Must **have **Hotel/Guest House experience**: - **Must **reside in Stellenbosch or surroundings - One year’s prior and recent experience. - Experience in MS Word, Outlook & Excel. - An excellent telephone manner. - A pleasant disposition. - Team...


  • Stellenbosch, South Africa 107 Dorpstraat Boutique Hotel Full time

    Night Porter: Duties:Night Porter responsibilities include **keeping the hotel clean and tidy as well as preparing for the following day's breakfast**. This will include setting tables, tidying and general maintenance as providing excellent customer service to any guest requirements during the evening. **Look after hotel security and guest welfare at night,...


  • Stellenbosch, South Africa 107 Dorpstraat Boutique Hotel Full time

    Night Porter: Duties:Night Porter responsibilities include **keeping the hotel clean and tidy as well as preparing for the following day's breakfast**. This will include setting tables, tidying and general maintenance as providing excellent customer service to any guest requirements during the evening. **Look after hotel security and guest welfare at night,...


  • Stellenbosch, South Africa What Next Recruitment Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...

  • Duty Manager

    3 days ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Job Opportunity**: Duty Manager at Luxury Hotel in Stellenbosch Kendrick Recruitment is currently seeking an experienced and passionate Duty Manager to join a prestigious luxury hotel in the charming town of Stellenbosch. This is an outstanding opportunity to be part of a renowned establishment and contribute to delivering exceptional guest experiences in...


  • Stellenbosch, South Africa Pick Me Recruitment Full time

    FRONT OFFICE MANAGER: ICONIC FIVE-STAR HOTEL (STELLENBOSCH) Seeking an experienced FRONT OFFICE MANAGER to lead a Five-Star Hotel Front Office Team. The hotel is known of its old-world charm, rich Cape heritage and curated guest experiences. The ideal candidate has previous Front Office Management Experience, experience in Opera, with a Hotel school /...

  • Hotel Receptionist

    2 days ago


    Stellenbosch, Western Cape, South Africa HAZENDAL WINE ESTATE Full time

    As our hotel receptionist, you’ll be the first point of contact for all guests. The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable about our policies, offerings, and amenities to ensure guests enjoy their stay with us. In addition to providing excellent customer service, the hotel receptionist will help with...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **GUEST RELATIONS OFFICER** We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow colleagues. **MAIN RESPONSIBILITIES** - Welcome and introduce...

  • Hotel Porter

    2 days ago


    Stellenbosch, Western Cape, South Africa HAZENDAL WINE ESTATE Full time

    A Hotel Porter, is responsible for assisting guests in making sure they have a pleasant stay. Their duties include answering guest questions about their facility, helping guests with their their luggage to and from their vehicle and coordinating with other staff to ensure guest safety.


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...

  • Guest Relations

    4 weeks ago


    Stellenbosch, South Africa Protea Heights Farm Full time

    Perhaps you’re looking for a new challenge in a friendly, intimate, non-institutional environment. If so, then consider working in one of Stellenbosch’s most elegant guesthouses, located in a picture-perfect setting of Devon Valley. You must have a true passion for hospitality, share our commitment to provide the finest guest service, and help our team...

  • Porter Driver

    2 weeks ago


    Stellenbosch, South Africa Adzuna ZA B C2 Full time

    At Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritise the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsibility. Join our community that values respect, care, and continuous growth.Porter Driver Stellenbosch |...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking a **Guest Relations Officer** to ensure seamless guest experiences from arrival to departure for a Luxury Lodge and Spa establishment. : Guest Relations Officer : Western Cape : Depending on Experience **Accommodation**: Live out **Responsibilities**: - Welcome and introduce guests - Handle guest check-in and...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Exciting Opportunity Alert! Ready to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences,...