Lcl Manager

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

**Connecting People. Improving Lives.**

**Key Responsibilities**
- Develop key customer relations in collaboration with Marketing & Sales / Own sales
- Undertake key leadership role in top level sales and product development initiatives to gain regional and global customers
- Interaction with FCL PCM (Procurement and Capacity Management)
- LCL Route Management & route optimization
- Support and co-ordinate the development, implementation and localisation of key initiatives and programs
- Maintain KPI’s
- Overview existing service offering for potential product enhancement, I.e. new routings
- Provide guidelines and maintain the adherence of the Danmar Lines LCL system
- Provide training and guidance in Country on how to implement corporate, global or regional LCL product strategy
- Optimisation of quality/service

**Global OFR Carriers**
- Cost improvement initiatives
- Timely & amicable resolution of issues
- Participate in determining world-wide marketing strategies and pricing for OFR LCL organization in co-operation with M&S
- Monthly calls with Sales and Product to discuss opportunities on growth in Country
- Contribute to and co-ordinate information & activities to support the Bid Team’s efforts in securing prospective accounts and managing opportunities
- Support in development of new accounts alongside sales team
- Develop own LCL business pipeline

**Strategic OFR Product Management - Business Performance and Results**
- Participate in defining LCL OFR product portfolio
- Take part in determining pricing levels
- Lead product maintenance
- Direct improvement of products and development of new products
- Analyse cost structure of products on country level and determine strategies and approaches to better meet targets or address weaknesses

**Business Planning**
- Take part in the annual planning process ensuring overall LCL OFR developments, a realistic plan that supports the agreed strategies, maintain or improve market share and service levels, while meeting contribution levels to the network

**OFR Business Function Management**
- Ensure implementation of set OFR LCL specific policies, standards and instructions
- Take part in defining and communicating targets to operational units on a country level
- Provide LCL related programs and activities
- Support Customer Implementations
- Customer satisfaction
- Revenue growth

**Championing Improvement**
- Actively promote the exchange and adoption of Best Practices within the LCL OFR local organisation to leverage collective learning and to improve consistency and productivity
- Design new own console opportunities

**Job Skills, Qualifications & Experience**:

- Minimum 5 years’ experience in the LCL OFR Product Management.
- Knowledge of the South African market a prerequisite.
- Must have a matric
- Comprehensive specialist know-how and managerial capabilities gained in front-field work experience, based on a commercial education or university degree
- LCL OFR product knowledge
- Change management
- Innovation
- Strategic thinking
- Sales skills
- Persuasiveness
- Systematic problem solving
- Negotiation skills
- Communication skills and information sharing
- Financial skills / budgeting
- Project management
- Microsoft Excel and PowerPoint knowledge
- Logistics/Supply Chain Management knowledge (needed in discussions with customers in order to understand requirements and develop solutions)
- Multimodal Product knowledge (Truck, rail, barge and sea-freight are part of an ocean freight supply chain. Need to understand and manage the Multimodal transport modes and any combination thereof)
- Legal aspects of forwarding/logistics (e.g. liability transport contracts, customer liability, marine cargo insurance, standard operating terms, claims handling, etc.)

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**: