Aftermarket Maintenace Controller

The purpose of this position is to assist the Aftermarket Admin Supervisor, Field Service Team Leaders, and team of technicians/mechanics in ensuring best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures, and actions, promoting customer-oriented service, and implementing and upholding actions in line with the company's strategic vision.

**Key Performance Areas**:

- Facilitating customer complaints and queries; ensure it is followed through and communicate the process/result to customers
- Processing of Service Agreements (as and when required)
- Overall responsibility to schedule, plan, and communicate technicians'/mechanics' service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns
- Invoice processing, creating order numbers, and record keeping
- Ensuring that the team achieves predetermined targets
- Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timely feedback/communication to customers.
- Assisting product support engineer/foreman to keep service schedules within set parameters by proper planning and scheduling of technicians/mechanics to carry out services.
- Providing scheduled (monthly, weekly, and daily) reports as requested by the department manager, admin supervisor, and / or product support engineer/foreman.
- General administration

**Required Knowledge Skills & Education**
- Grade 12/Matric + min 3 years of relevant experience scheduling technicians
- Advanced/expert computer literacy in MS Outlook, Word, and Excel
- Experience working on the Kerridge system
- Maintaining and updating information on database
- Tertiary qualification in business administration
- Code 8 driver's license

**Education**:

- Certificate (preferred)