Marketing Manager

7 months ago

Durban, South Africa Broll Property Group Full time

**POSITION PURPOSE**

Responsible for developing, recommending, and implementing the Centre’s marketing program. Formulates and supervises product marketing, advertising, and promotional programs. Performs marketing research as needed. Develops and delivers sales and marketing training programs to Tenants and operational staff. Oversees customer relations and ensures that the Company’s professional reputation is projected and maintained. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Informs Insurance and management of possible insurance claims timeously

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**

**1. Assumes responsibility for developing and implementing effective marketing programs.**
a. Development of long and short term marketing plans.

b. Conducts market research and develops marketing strategies to complement and support Body

Corporate goals and strategic objectives.

c. Reviews marketing programs regularly and modifies as needed. Ensures the integrity and quality of all marketing efforts.

d. Constructs and monitors the marketing budget.

e. Develops and implements training, promotion, and advertising programs that further marketing objectives. Compiles promotional materials.

f. Maintains and updates Outlet Park website

**2. Assumes responsibility for developing and maintaining effective public relations with customers, marketing professionals, and external business contacts.**
a. Establishes and implements effective communication with outside contacts.

b. Ensures that requests and questions are promptly, appropriately, and courteously resolved.

c. Ensures that the Company’s professional reputation is maintained.

**3. Assumes responsibility for establishing and maintaining effective working relationships and coordination with Body Corporate.**
a. Provides assistance and support as needed.

b. Keeps management informed of area activities and of any significant concerns.

c. Completes required reports, records, and related documents accurately and promptly. d. Attends meetings as required.

**4. Assumes responsibility for related duties as required or assigned.**
a. Stays informed of developments in the marketing field and of markets affecting Company operations.

b. Completes special projects as assigned.

**5. Assumes responsibility for the effective operations management of Building and facilities.**
a. Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.

b. Liaises with Owners / Tenants with regards to operational problems. c. Responds to emergency call outs.

d. Day to day running and control of:

- Public, / Owners / Tenant complaints
- Security
- Cleaning, Electrical, Plumbing etc for common area

e. Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate for common area

f. Ensures that facilities are clean, well maintained, and in good repair for common area

g. Ensures that building operations are in compliance with established procedures, policies, regulations and codes for common area

h. Monitors contractor work being done at buildings on a

Daily basis in order to approve the invoices and for quality control.

**5. Assumes responsibility for the security of all the Building facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.**
a. Plans the manning of the center and manage guards on duty b. Establishes emergency plans

**6. Assumes responsibility for ensuring the efficient and cost effective administration of building operations.**
a. Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.

b. Ensures that all maintenance agreements are current.

**7. Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.**
a. Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.

b. Acts as a liaison between the Body Corporate and external contacts.

c. Ensures effective coordination of external services with Body Corporate operations. d. Obtains and conveys information as appropriate.

e. Promotes goodwill and a positive image of Outlet Park.

**8. Effectively supervises Building personnel, ensuring optimal performance.**
a. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.

**9. Assumes responsibility for the effective operations management of Centre and facilities.**

a. Centre Management
- Keeps abreast of market activities in respect of tenant movement, new developments.
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