Retail Shop Assistant

3 weeks ago

Cape Town, South Africa Recruitment Matters Africa Full time

The purpose of the role is to be an ambassador of the brand ensuring all customers receive a world-class premium experience. Delivering exceptional customer service and achieving sales goals.

**Responsibilities**
- Deliver exceptional customer service at all times, across all sections of the Shop and over the phone.
- Greet all customers, host and provide a memorable experience.
- Educate and inform customers on the products and handling with passion and in-depth knowledge.
- Actively sample providing product knowledge and introducing products through discussion of taste profiles and ingredients.
- Be aware of daily sales budgets and actively upsell to increase customer transaction spend.
- Inform all customers of current instore promotions, events and directed information.
- Provide customers assistance in the selection of quality products, encouraging additional sales.
- Serve more than one customer at a time, acknowledging and communicating at all times.
- Multi-task between completing store operational tasks and serving customers.
- Process the customer orders through the POS, cash handling and credit card transactions.
- Own and manage individual tills, including counting floats and performing end-of-shift till procedures.
- Prepare big customer orders.
- Ensure complaints are addressed immediately by informing the Manager on duty.
- Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times.
- Restock and clean through the day.

**Key Skills**
- Customer Service
- Sales skills
- Ability to handle cash and credit card transactions

**Qualifications**:

- Previous experience in customer service.
- Previous experience in a similar retail environment.
- Grade 12.
- Proficiency in Microsoft Office (specifically Excel and Powerpoint).
- Confident and Interactive with a friendly disposition.

**Job Type**: Contract

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- customer service: 1 year (preferred)

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