Rx Noc

**Western Cape**

**,**

**CPT - CBD**

**R 27 000**R 32 000**

**Monthly**

**Plus Medical, Standby and bonus**

**(Market related)**

**(Negotiable)**
- You will administer platforms and monitor and report on a 24x7 basis, ensure optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties.

**Key Responsibilities**
- 24x7 proactive monitoring and support of the live and staging infrastructure
- Investigate and react to any live issues
- Act as an escalation point for issues flagged by customer support
- Take part in design and implementation of new setups
- Handle service requests, incidents, problems and change requests, using ITIL best practice.

**Desirable Skills**
- At least 5 years’ experience in technical support and monitoring
- Very good IT knowledge and in **Linux** technologies
- Deep knowledge of various **monitoring tools**:

- Detect/analyse alarms to provide fault isolation and remote troubleshooting
- Act as a focal point for outages until restoration.
- Analyse logs for troubleshooting issues, including malicious activity or cybersecurity threats
- Docker/Kubernetes ( interest or basic knowledge )
- Virtualisation - Openstack, **Vmware**:

- Cloud - Google GKE, Amazon EKS ( Advisable, not essential )- For more information please contact:
**Jacki Butler