Client Liaison

**About Us**:
AVECS PTY LTD is a leading clearing and forwarding organization that prides itself on providing exceptional customer experiences and fostering long-lasting relationships with our clients. We are seeking a dedicated and professional Client Liaison to join our team and contribute to our continued success.

**Role Overview**:
**Key Responsibilities**:

- Establish and maintain strong, long-lasting client relationships by providing exceptional customer service.
- Act as the main point of contact for clients, addressing their needs, concerns, and inquiries professionally and promptly.
- Liaise between clients and internal departments, ensuring effective communication and coordination to meet client needs.
- Identify opportunities to enhance client satisfaction and retention by providing tailored solutions to their unique requirements.
- Monitor and track client interactions, ensuring proper documentation and follow-up on outstanding issues.
- Collaborate with the sales team to identify new business opportunities and upsell or cross-sell products and services.
- Provide regular updates and reports on client activity, feedback, and satisfaction levels to relevant stakeholders.
- Assist in the development and implementation of client service strategies and processes to improve overall client satisfaction.
- Attend client meetings and events as required, representing the company in a professional and engaging manner.
- Stay current on industry trends and developments, ensuring that your knowledge is up-to-date and relevant.

**Qualifications and Skills**:

- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3 years' experience in a client-facing role, preferably in the [industry] sector.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong problem-solving and conflict resolution abilities.
- Demonstrated commitment to providing outstanding customer service.
- Excellent organizational and time-management skills, with the ability to handle multiple tasks and deadlines.
- Ability to work both independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
- Knowledge of the [industry] sector and its products/services is a plus.

**What We Offer**:

- Competitive salary
- Opportunities for professional growth and career advancement.
- Supportive and collaborative work environment.
- Flexible working hours and remote work options.

**To Apply**:
If you believe you are the perfect fit for this role, please submit your CV and a cover letter detailing your relevant experience and why you would be an asset to our team. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: From R7,500.00 per month

Ability to commute/relocate:

- Westville, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer care: 1 year (required)

License/Certification:

- Drivers License (required)

Willingness to travel:

- 50% (required)

Application Deadline: 2023/05/12