Driver Ii

**Key deliverables and outputs**

**Operational**

**Vehicle Preparation**
- Prepare quantity and mix of vehicles required for rental as per manifest/Supervisor
- Prepare the vehicle according to procedure and quality checks on the QCE
- Clean vehicle according to procedure
- Resolve any discrepancies/irregularities accordingly and report to Supervisor
- Move dry vehicle to ready-line and conduct final quality checks
- Complete relevant sections on QCE and sign off

**Deliveries (Customer Interaction)**
- Obtain delivery and collection manifest for the day/shift
- 1 hour before delivery, prepare vehicle according to procedure
- Collect Rental Agreement, point of sale device and any requested ancillary sales product from office
- Check route to delivery address to prevent getting lost
- Confirm who will collect driver from delivery address
- Deliver vehicle on time to customer
- Confirm validity of driver's licence, passport and credit card
- If above is not valid, contact office for instructions
- Explain Rental Agreement, offer additional Ancillary Sales products, check car with customer and obtain initials, signature and POS slip (including recording credit card details)
- If concerns with above, contact office for instructions
- Hand over car keys to customer and return to Branch
- Hand over Rental Agreement and relevant documentation to Rental Sales Agent (Range: inbound checklist, voucher, counter products agreement, quality checklist)

**Collections (Customer Interaction)**
- Obtain delivery and collection manifest for the day/shift
- Print out the RA to check for Ancillary Sales products and customer details
- 1 hour before collection, check route to collection address to prevent getting lost
- Confirm collection time with customer, confirm who takes the driver to the collection address
- Collect vehicle on time from customer
- Inspect vehicle for damage with customer and collect any Ancillary Sales products
- If damage is found, assist customer in completing damage report
- If concerns with above, contact office for instructions
- Collect car keys from customer and return to Branch
- Complete QCE as per check-in procedure
- Hand over QCE to Rental Sales Agent and damage report if applicable

**Ready-line**
- Once vehicle has been prepared for rental, park vehicle in bay
- Prepare interior of vehicle according to procedure (Range: trip meter reset, radio set to local English station, clip seat belts in, wiped, no-smoking sign etc.)
- Lock vehicle
- Complete QCE section and hand over keys to Rental Sales Agent

**Local transfers (no customer interaction)**
- Collect VTC from Rental Sales Agent/Despatcher
- Inspect vehicle condition and complete relevant section on QCE
- Drive vehicle according to standard road and Avis Budget requirements (Range: speed, safety belt, locked doors, rules of the road, safe route).
- Deliver vehicle on time to location (no deviation from route)
- Complete relevant section on QCE
- Park vehicle in relevant area (Range: accident, workshop, turnback, available to rent)
- Complete vehicle details on VTC and hand over with keys and QCE to Manager

**Stakeholders (internal & external customers, suppliers, shareholders, communities)**

**Customer Service**
- All internal and external customer interactions reflect the Avis culture, values and promises

**Health, safety and security**
- Workplace is kept in a neat, dry and hygienic condition
- Wear protective clothing supplied (Range: boots, gloves etc.)
- Equipment and detergents are used according to safety specifications
- All assets are secured according to procedure (Range: keys, QCE's, vacuum cleaner, detergents and other cleaning aids)
- Be aware of evacuation plan and all relevant Health and Safety plans
- All concerns to be raised with Supervisor/Manager

**Team meetings**
- Attend all Redline team meetings

**Internal and External Stakeholders**

The role requires close engagement and collaboration with key internal and external stakeholders

**Internal stakeholders**

All branch staff

**External stakeholders**

Customers

**Academic Qualifications**

**Essential**:

- Matric
- Valid code 8 driver’s license

**Note**: This position will require working outdoors and a level of general physical fitness

**Work Experience**

**Advantageous**:

- Previous experience in a service industry/basic sales role

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

**In ensuring a safe working environment for all, Avis will prioritise vaccinated employees in the recruitment process. Applications closing date 27/01/2023