Front of House Manager

**About Us**:
We are currently looking for a Front Of House Manager to manage the Front Of House department ,Front of House Staff, Clients and Patients' relations and improve customers service.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people **- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Management of on-site front of house staff
- Setting and management of service delivery standards
- Training of all front of house staff
- Implement and maintain systems
- Stock controls and asset management.
- Analyse and pre-empt client needs and possible complaints
- Management of client satisfaction and contribute to quality control programs.
- Client / Customer relations - maintaining sound interpersonal relationship with the Client.
- Operational standards - Maintaining all operational standards as agreed
- Meeting all quality / star grading standards in all areas of responsibility, as per Fedics Grading checklist
- Ability to operate independently
- Proven leadership abilities

**Skills and Competencies**:

- Strong judgement and problem-solving skills
- Strong interpersonal and communicative skills (verbal and written)
- Attention to detail
- Client service orientated
- Business Management principles
- Fully computer literate

**Qualifications**:

- Relevant tertiary qualification and/or equivalent level of competence, an advantage
- 1-2 years previous experience