Senior Claims Manager

2 weeks ago

Johannesburg North, South Africa Network Building and Talent Acquisition Full time

You will spearhead a dynamic team tasked with delving into motor claims investigations. In this pivotal role, thorough examinations of claims are conducted, to guarantee strict compliance with Company SOP’s and Regulatory mandates. Positioned at a senior level, the emphasis lies on propelling continuous enhancements, eradicating discrepancies, minimizing rework, mitigating risk exposure, and elevating the overall customer journey. The incumbent will be responsible to offer continuous training and development of staff. As an expert, your primary focus will be on leading a team of five desktop investigators to achieve desired outcomes.

**Your responsibilities include**:

- Providing oversight and management of the team
- Conducting regular reviews of claims individually and collaboratively within teams to assess the claim process and investigation techniques
- Ensuring team members meet set targets and uphold quality standards through diligent monitoring and necessary course corrections in daily performance
- Offering effective leadership to cultivate a team dedicated to the company's overarching vision
- Engaging in performance management by providing continuous feedback to employees, highlighting strengths, and identifying areas for development
- Responsible for capacity planning within the team
- Motivate and inspire team members to consistently deliver high performance
- Recommend and implement best practices to ensure strict adherence to company policies and regulatory requirements within the claims investigation process
- Maintain a deep understanding of claims regulations and legal environments to inform decision-making
- Function as a primary technical resource for claims-related inquiries, offering guidance and support to desktop claim investigators
- Provide coaching and training to less experienced investigators, actively contributing to the development of the claims team

**Key requirements**:

- Completed Tertiary Qualification - Degree
- Minimum of 5 to 10 years' experience in a similar or related role
- Manage a high volume of claim reviews in a fast-paced environment
- Results driven - history of consistently meeting targets
- Ability to work under pressure
- Analytical, negotiation, decision-making and problem-solving skills
- Well developed and effective communication skills, both oral and written
- Ability to work independently and as a member of a team
- Strong proficiency in Microsoft Excel and Internet navigation
- Strong process improvement and data analytics skills
- Previous people management experience (Leadership Roles) - advantageous
- Registration as a representative with the FSCA in terms of the FAIS Act - advantageous
- Offer insights and suggestions for process improvements to enhance the efficiency and effectiveness of the claims process.

**Job Types**: Full-time, Permanent

**Experience**:

- Claims Investigation: 5 years (required)

  • Senior Claims Negotiator

    3 days ago

    Johannesburg, South Africa Six Sense Full time

    Gauteng, JHB - Eastern Suburbs - Annually Cost To Company (Market related) Well established Underwriting Managers firm is looking to appoint a Senior Claims Negotiator. **SKILLS, QUALIFICATIONS & RESPONSIBILITIES**: - Education: Matric - A minimum of 10 years’ commercial claims experience in the insurance industry specifically building/property claims -...

  • Senior Claims Investigation Manager

    3 days ago

    Johannesburg, South Africa HeadHunters Full time

    **Reference** - PE002301/LS**Location** - Gauteng, JHB - Northern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Our client in the **Insurance / Financial Services industry **is currently looking to employ** a Senior Claims Investigation Manager based in Bryanston (Johannesburg).** **A wonderful career opportunity awaits...

  • Senior Claims Consultant

    3 days ago

    Johannesburg, South Africa DELLA MARTINA RECRUITING Full time

    Leading National Financial Institution has a vacancy for a SENIOR CLAIMS CONSULTANT for their SHORT TERM INSURANCE DIVISION in the heart of Durban. **Description of Role**: To provide clients with an efficient and effective claims service and support in respect of their claims. **Key Responsibilities**: - The registration and maintenance of all motor and...

  • Claims Manager

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    The Claims Manager is responsible for the overall management of the claims department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Claims Manager reports to the Snr Manager PSSPF.Areas of ResponsibilitiesMeet production...

  • Claims Manager: Automotive Insurance

    3 days ago

    Johannesburg North, South Africa Acumen Resources Development (Pty) Ltd Full time

    **Introduction**: **Key Responsibilities**: - Claims Team Leadership: Lead, mentor, and coach a team of claims professionals, ensuring they provide high-quality service and meet performance targets. - Claims Outcomes: Oversee and ensure accurate and efficient processing of motor insurance claims. - Policy Compliance: Ensure that all claims are processed in...

  • Senior Manager

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    Purpose of Role:The incumbent will be responsible for working with the Head Admin to provide strategic direction and input re. The Claims function of SEB in line with client needs and working closely with the Executives and IT to implement and drive strategic changes. To manage a large team of client services administrators for a portfolio of funds. Lead the...

  • Senior Claims Investigation Manager

    Found in: Whatjobs ZA C2 - 1 week ago

    Johannesburg, South Africa Headhunters Full time

    Requirements: Completed Tertiary Qualification. Minimum of 5 to 10 years' experience in a similar or related role. Previous people management experience (Leadership Roles) - advantageous. Registration as a representative with the FSCA in terms of the FAIS Act advantageous. Strong proficiency in Microsoft Excel and Internet navigation. Manage a high volume...

  • Senior Claims Investigation Manager

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa Headhunters Full time

    Requirements:Completed Tertiary Qualification.Minimum of 5 to 10 years' experience in a similar or related role.Previous people management experience (Leadership Roles) - advantageous.Registration as a representative with the FSCA in terms of the FAIS Act advantageous.Strong proficiency in Microsoft Excel and Internet navigation.Manage a high volume of...

  • Senior Claims Investigation Manager

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Requirements:Completed Tertiary Qualification.Minimum of 5 to 10 years' experience in a similar or related role.Previous people management experience (Leadership Roles) - advantageous.Registration as a representative with the FSCA in terms of the FAIS Act advantageous.Strong proficiency in Microsoft Excel and Internet navigation.Manage a high volume of...

  • Senior Complex Claims Examiner

    5 days ago

    Johannesburg, South Africa AIG Full time

    SENIOR COMPLEX CLAIMS EXAMINER Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and...

  • Senior Claims Handler

    3 days ago

    Johannesburg, South Africa DELLA MARTINA RECRUITING Full time

    Well established Short Term Insurance Brokerage / Financial Institution situated in **DURBAN **has a vacancy for a SENIOR CLAIMS HANDLER with Commercial and Personal Claims experience. **A WONDERFUL CAREER OPPORTUNITY FOR A CANDIDATE WANTING TO RELOCATE TO KZN.** **Description of Role**: To provide clients with an efficient and effective claims service and...

  • Senior Pi Claims Assessor

    3 days ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: This role reports to the Team Manager Claims. Responsible for assessment and management of long-term Sickness, Permanent Incapacity and Disability claims. The role will transfer specialist claims knowledge, in-depth process knowledge and client centric principles. The incumbent will deal with technical and complex claims queries...

  • Life Claims Assessor

    Found in: Whatjobs ZA C2 - 1 week ago

    Johannesburg, South Africa Execuplace Appointments Full time

    What youll be doing if you get the job: The purpose of this role is responsible to drive the formulation and implementation of the risk model and underwriting philosophy, analyse claims and other data when assessing claims. Providing feedback on all claims, liaising with relevant stakeholders, and utilise their skills, knowledge and experience to make...

  • Life Claims Assessor

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa Execuplace Appointments Full time

    What youll be doing if you get the job: The purpose of this role is responsible to drive the formulation and implementation of the risk model and underwriting philosophy, analyse claims and other data when assessing claims. Providing feedback on all claims, liaising with relevant stakeholders, and utilise their skills, knowledge and experience to make...

  • Claims Negotiator

    4 days ago

    Johannesburg, South Africa Belmar Personnel Full time

    **Randburg** **Purpose of the Job** To process and negotiate claims in the Claims department. **Job responsibilities (include but not limited to)** Maintain Best Practices at all times. Identify problems/contentious/large claims and report to Claims Manager Identify potential E&O exposure and notification to Claims Manager Ability to negotiate with...

  • Personal Claims Consultant

    2 weeks ago

    Johannesburg, South Africa Nedbank Full time

    **Job Classification** - Job Family- Administration, Operations and Facilities - Career Stream- Admin, Transact Processing and Production - Leadership Pipeline- Manage Self: Technical - FAIS Affected- FAIS Affected - Yes**Job Purpose** - To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank...

  • Motor Claims Manager

    5 days ago

    Johannesburg, South Africa Network Building and Talent Acquisition Full time

    **Key Responsibilities**: Claims Team Leadership: Lead, mentor, and coach a team of claims professionals, ensuring they provide high-quality service and meet performance targets. Claims Outcomes: Oversee and ensure accurate and efficient processing of motor insurance claims. Policy Compliance: Ensure that all claims are processed in accordance with company...

  • Manager: Claims

    5 days ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Short...

  • Claims Administrator

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa Rad Resources Full time

    Claims Administration (motor and non-motor) of the allocated portfolio.Motor claims General Administrative TasksTake all the relevant details when the client phones Check premium payment and cover immediately. If premium not paid or there is no cover, clarify with the A.E. or Member immediately before advising the client. Register claim on CIMS System upon...

  • Claims Specialist

    Found in: beBee S ZA - 2 weeks ago

    Johannesburg, South Africa Jobking Full time

    CLAIMS SPECIALIST: NON-LIFE CLAIMS (LEVEL C1) Munich Reinsurance Company of Africa Limited (MRoA) has been operating in South Africa for 50 years, although the Munich Re (Group) was active on the Continent via Munich Re in Munich for some years prior to commencing the Southern African operation in Johannesburg in 1968. The Head Office of MRoA is in...