Ccmdd Pharmacist Op

**Job Title**:
CCMDD Pharmacist OP

**Location**:
Gezina, Pretoria

**Job Summary**

Medipost Pharmacy is looking for a professional self-driven individual to join CCMDD department in Order Processing. The successful individual will be placed in Gezina (Pretoria)

**Description**

**Primary purpose of the job**
- To ensure accuracy in the capturing of prescriptions by the pharmacist’s assistants, through quality assurance in the form of blind checking.
- Providing clinical guidance to pharmacist’s assistants in regards with Pharmaceutical Practices/ GPP and CCMDD prescribing guidelines.
- Accurate capturing of chronic medication prescriptions.
- Assist with daily quality assurance processes.

**PRINCIPAL DUTIES AND RESPONSIBILITIES** (What do you have to be able to do to achieve the desired results of your job? Include management and leadership responsibilities for Managers.)

1. Operational and quality performance - Blind checking of prescriptions captured by pharmacist assistants
- Ensure prescription captured by assistant on the correct profile, patient, address, originating facility, contact details and prescribed medication.
- Perform a drug utilisation review on medication prescribed and interact with health care professionals where needed.
- Professional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants
- Accurate and quick responses to patient queries and diligence with follow up work within SLA requirements
- Accurate and complete handling of all profiles worked on as per Standard Operating Procedures

1. **Customer service and call handling**
- Calls received need to be handled professionally and with very strict confidentiality within SOP’s and SLA
- Accurate and correct information to be provided to the patient and call attempts to be made according to SOP's and SLA requirements
- Problem solving abilities
- Accurate data capturing and instructions to relevant staff if required
- Queries appropriately followed up until finalised

1. **Productivity and availability standards met**
- Productive and available according to hours as stipulated in contract.
- Adherence to the expectation on blind checking outputs for the CCMDD Order Processing department.
- **COMPETENCIES**
- **(KEY BEHAVIOUR AREA)**
- Communication;
- Teamwork
- Planning and organizing
- Customer service
- Achieving results
- Problem solving
- Resilience & emotional etiquette
- Technical credibility
- **2.3 Specific Requirements/Other important information**
- Ability to prioritise large work load
- Ability to maintain policy guideline with in pressured situations
- Ability to act independently
- Ability to accept and take charge of projects allocated on short notice
- Willingness to work overtime during high pressure periods
- Adhere to continues professional development as required by SAPC; completing six CPD activities over a twelve
- month period.
- The attendance of monthly pharmacy forums as well as weekly product training is highly recommended.
- Preferably acting as a Pharmacy Tutor.

**Minimum requirements **

**IDEAL**

**QUALIFICATIONS**

Grade 12

B. Pharm

**EXPERIENCE**

Knowledge of Medipost operations/ CCMDD processes 2-3 Years

Computer Literate

Microsoft Office (Excel - Intermediate / Advanced)

**LICENSING & ACCREDITATION**

Need to be registered at SAPC

**TRAINING REQUIRED**

MedipostApp system training, CCMDD SLA training, company and departmental policies and procedures, Ongoing soft-skills development training(in-house), Eco-Time, ESS

**Job Types**: Full-time, Permanent

Application Deadline: 2024/11/12