Retail Store Assistant Manager

5 hours ago

Durban, South Africa Job Crystal Full time

A Footwear Manufacturer is looking for Retail Assistant Store Managers that will be able to provide excellent customer service for all stores in accordance with customer’s standards.

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:
Customer Service & Sales
- Acknowledge every customer within 30 seconds
- Deliver excellent customer service to every customer by following the customer service procedures
- Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
- Close the sale & secure add on sales
- Invite your customers back & turn them into fans
- Monitor your daily sales against your individual budget every few hours
- Assist the Manager in maximising sales through driving conversion

Inventory
- Replenish footwear, apparel and accessories from the storeroom daily and ensure floor fully stocked up before closing.
- Minimising shrinkage by zoning the store, acknowledging customers, and following the changing room policy
- Ensure stock entries in the POS system are accurate
- Process deliveries by checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
- Assist the team in weekly/monthly/quarterly stock take counts
- Process customer orders

Daily Operations
- Follow Operational Game Plan
- Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, sweeping, emptying bins, clearing counter area and tidying change rooms
- Assist the manager with Open/Close the store
- Assist the manager with cashing up daily and banking
- Complete month end audit and all relevant paperwork.

Training and Team Management
- Your training is your responsibility
- You must attend the monthly/quarterly training sessions
- Set up a monthly meeting with your Store Manager to discuss you progress through the Knowledge Pack
- These are essential as they will determine your eligibility for promotion
- Assist the manager in developing the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales Training

Merchandising
- Observe the store & maintain stock presentation in accordance with company standards
- Ensure sizes are replenished
- Ensure apparel is neatly folded or hung & that shoes a stacked by size
- Assist the team to change the windows/mannequins every 2 weeks
- Ensure POS materials are stored in an area to avoid damage

**In the absence of the Store Manager you will have additional responsibilities**:
Customer Service & Sales
- Conduct the daily team meeting to ensure the team are aware of daily sales targets and provide support to achieve these targets
- Ensure all team members are aware of their daily tasks
- Ensure all team members are delivering excellent customer service to every customer by following the customer service procedures
- Monitor the individual team members daily sales against their individual budget every few hours

Inventory
- Ensure the team members are replenishing footwear, apparel and accessories from the storeroom daily and ensure floor fully stocked up before closing.
- Ensure the team maintains the storeroom to company standards

Daily Operations
- Open/Close the store
- Bank/Drop cash Takings
- Complete rosters & allocate tasks
- Analyse and explain variances in daily sales report
- Where applicable complete weekly time sheets
- Co-ordinate lunch breaks

Merchandising
- Ensure the team maintain stock presentation in accordance with company standards
- Ensure the team have neatly folded or hung the apparel & that shoes are stacked by size

**REQUIREMENTS**:

- Outgoing determined self starter
- Excellent customer service skills
- Solid retail experience
- Demonstrated ability to achieve sales budgets
- Good attention to detail
- Demonstrated ability to driving and developing a team

**Job Types**: Full-time, Permanent

**Salary**: R10,000.00 - R11,000.00 per month

**Experience**:

- Retail: 1 year (required)
- Management: 1 year (required)

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