Building Caretaker

**Summary**

1. **Operational Requirements**

Execute daily tasks and work instructions according to relevant Procedures.

**a). Client Services management**
- Show vacant units to prospective tenants
- Conduct handover, pre-exit, and final inspections with tenants.
- Carry out House visits-20 a month
- Address minor transgressions of house rules.
- Report suspected sub-letting to Client Services.
- Report abscondments to client services.
- Check that all vehicles display their access disc. Report non-adherence to the Tenant Liaison Officer.
- Check that vacant units are ready for occupation
- Resolve minor tenant enquiries where possible or escalate to Tenant Liaison Officer

**b). Mutation and maintenance support**
- Regular inspection of building and grounds, identifying items for repair.
- Report all maintenance matters on common property to head office
- Direct tenants to report all internal flat maintenance matters to head office for works order to be issued.
- Facilitate access to flats for maintenance tasks to be undertaken

**c). Complex Wellness**
- Ensure that the cleaning and gardening tasks/activities are being completed as per the provided schedule.
- Wheel wheelie bins to refuse area and empty Otto bins for collection by the municipality
- Ensure that requisite cleaning equipment is fully functional and sufficient chemicals are on hand.
- Report equipment that is in need of repair / replacement

**d). Utilities and credit control support**
- Ensure debit order forms have been completed accurately and completely.
- Distributing arrear / demand letters and basic engagement with tenants regarding implications and realities of credit control processes.
- Under guidance from Finance engage with tenants that are in arrears and encourage them to visit the office to make arrangements
- Ensure accurate monthly water readings are carried out

**e). Staff management**
- Monitor and review staff outputs
- Monitor and review the overall wellness of our complex.
- Perform all duties, within your vocational abilities, as requested.
- Ensure effective communication with internal departments

**f)Community Development**
- Manage CSI activities in line with OHHAs mainstreaming plans
- Attract new and engage with current volunteers involved in the CSI programmes
- Attend meetings and events to assist with the guiding of current and new CSI programmes
- Relate & promote a customer friendly environment in all developments

2. **Financial** - Ensure effective cost saving and waste elimination

3. **Human Resources** - Familiarise yourself with and, at all times, act in accordance with the company’s policies and procedures.

4. **Quality Compliance**:

- Comply with Quality requirements as outlined by the company Procedures and Written Instructions in all tasks and activities.

5. **Safety, Health, and Environment** -Carry out any duty or requirement imposed on the company by the OHS Act

**Minimum requirements**
- A Grade 12 qualification or above is preferred;
- 1 year customer service experience;
- 2-3 years of building and maintenance management

**Salary range: R11 000.00 -R15 000.00 TCT**

**Skills and attributes**
- Excellent verbal and written communication skills
- Good customer service
- Able to work unsupervised
- Problem-solving & analytical skills
- Conflict management
- Excellent eye for detail
- Logical thinking & information seeking
- Self-development orientation
- Cultural sensitivity
- Service orientation
- Excellent people skills
- Ability to work under pressure
- Ability to work in a team and Individually
- Attention to detail

**Job Type**: Permanent

**Salary**: R11,000.00 - R15,000.00 per month

Ability to commute/relocate:

- East London, Eastern Cape: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- building and maintenance management: 2 years (preferred)
- customer service: 1 year (preferred)