Sales and Customer Service Consultant

2 weeks ago


Johannesburg, South Africa Ntozinhle Lifestyle Full time

**Job Title: Customer Service Sales Consultant**

**Company: Ntozinhle Lifestyle**

***

**Location: Johannesburg, South Africa**

**Job Summary**:
**Responsibilities**:

- Responding to online queries and leads from multiple online channels, including WhatsApp Business, Shopify Inbox, Business Gmail, Instagram and Meta Messenger.
- Delivering world-class customer service to all customers.
- Converting enquiries into sales.
- Meeting and exceeding sales targets for online channels including WhatsApp and Shopify Inbox.
- Collaborating with the online and retail department to ensure seamless customer experiences.
- Managing customer complaints and resolving issues in a timely manner.
- Assisting with driving company vehicles when required.
- Maintaining accurate and up-to-date customer records.
- Staying up-to-date with the latest product information and promotions.
- Providing feedback to the online and retail department to improve the customer experience.
- Up-selling and cross-selling products to customers.
- Assisting retail and online departments where required.
- Assisting with Pop-Up events when required.
- Monthly reporting on sales and suggestions on how to improve conversion rate for online enquiries.
- Attending to any other reasonable tasks as required by management.

**Requirements**:

- A minimum of 2 years' previous customer service and sales experience.
- Tech-savvy with experience using macOS and iOS.
- Experience with Shopify would be advantageous.
- Fluency in English is essential, and a basic understanding of Zulu would be beneficial.
- Valid driver's licence.
- Social media experience would be advantageous.
- Contactable references.
- Friendly and enjoy working with people.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Passionate about African-inspired fashion, accessories and homeware.
- Willingness to learn and grow with the company.

**Job Types**: Full-time, Permanent

**Salary**: R10,000.00 - R15,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience on Shopify?
- Are you computer literate?
- Why do you want to work for Ntozinhle Lifestyle?

**Experience**:

- Customer service (required)

Application Deadline: 2023/06/22



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