Service Advisor and Warranty Clerk

7 months ago

Vredenburg, South Africa Rola Recruitment Full time

**Job Advert Summary**:
We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor & Warranty Clerk. As one of the faces of our dealership's service department, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring that our customers' needs are met promptly and efficiently.

**Minimum Requirements**:

- High school diploma or equivalent
- Previous experience in the automotive industry preferred
- Strong knowledge of vehicle maintenance and repair procedures
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Detail-oriented with strong organisational skills
- Positive attitude and willingness to learn
- Valid driver's license and clean driving record

**Duties and Responsibilities**:

- Greet customers and assess their vehicle repair and maintenance needs
- Provide accurate estimates of repair costs and timeframes
- Schedule service appointments and ensure that repairs are completed on time
- Communicate with technicians and parts department to ensure timely completion of repairs
- Educate customers on preventative maintenance and recommend appropriate services
- Maintain accurate records of service history and ensure that all necessary paperwork is completed accurately and on time
- Address customer concerns and complaints in a timely and professional manner
- Follow up with customers after service to ensure satisfaction and promote customer loyalty

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