Uk Insurance Sales Advisor

2 weeks ago


Cape Town, South Africa Outworx Full time

This is a full-time, on-site UK Insurance Sales Advisor role located in Cape Town, CBD. The role involves managing and facilitating inbound and outbound calls with customers and clients. You will be required to work as part of a team and individually to provide support to the relevant sales departments clients to ensure conversion of new business, service of existing clients and retention of renewals to achieve and delivery company income targets (KPI’s) in accordance with company procedures and complaint and regulatory requirements.

**Qualifications**
- Matric or NQF Level 4 required.
- Associates or Bachelor’s degree is a plus.

**Requirements**:

- Experience in the UK insurance industry is preferred
- Prior sales and customer service experience
- Strong communication skills and active listening skills are necessary
- Quick thinker with strong ethics and ability to comply with UK regulations
- Fluent in English, both written and verbal
- Exceptional phone etiquette and problem-solving skills
- A team player who can also work independently

**Roles and Responsibilities**

**Sales**
- Complete the key task of “fact finding” to identify clients’ requirements and to provide the best level of cover to fulfil their needs.
- Using the information gathered, determine which Insurers will provide the best level of cover and the most competitive rates for the covers required.
- Obtain quotations, using quotation system, rating guides or by referring to insurers. Communicate quotations, advising the most appropriate in terms of price and cover to meet the applicant’s needs (Storing details of all quotes received).
- Discuss any “additional” covers to ensure that all insurance requirements are satisfied.
- Identify all potential cross sales and up sell opportunities, referring to other departments where necessary.
- Assist and support in the generation of new leads and enquiries

**Customer Service**

**Administration**
- If the quote is accepted verbally, issue written confirmation, providing full details of cover, enclosing proposal(s) for completion (if applicable) and the “Terms of Business” document.
- Issue policy documents and update client records.
- The Advisor will share responsibility for dealing with any actions attaching to existing clients on mid-term adjustments and claims and will occasionally refer to senior colleagues.
- Maintain the system for raising renewals, which should be actioned 4 weeks before renewal date. Manage the departmental diary system and produce renewal documentation.
- Monitor, check and process any documents received from insurers.
- Ensure that the system records are created for new business, mid-term adjustments, enquiries and renewals and updated following all client contacts

**Financial**
- Liaise with accounts department to ensure that credit control rules are followed and that cash flow objectives are achieved.
- Effectively manage the collection of premium payments, minimizing the risk of debt.
- Chase and receive payments by cheque, credit card and direct debit for new business, renewals and policy amendments.

**Compliance**
- Adhere to treating customers fairly (TCF) at all times
- Comply with all regulations as set by the FCA and be aware of and adopt any changes in regulatory practice through attending appropriate training and maintaining competence in the relevant area.
- Follow and comply with all scripting set out by the company in line with the FCA guidelines.

**Systems**
- Accurately record all correspondence with customers and/or insurers onto the relevant system Comply with all process and procedures that have been set out by the company.
- CV
- Matric/ NQF 4 Equivalent
- ID
- Bank statement or bank confirmation - less than 3 months old

**Job Types**: Permanent, Full-time

**Salary**: R9,000.00 per month

Application Question(s):

- Do you currently reside in Cape Town?
- Are you able to start on 13 November 2023?
- Are you able to come through from the 6th-8th November 2023?
- Are you able to provide clear copies of your Matric/NQF 4, ID, Bank statement and updated CV?

**Education**:

- High School (matric) (required)

**Experience**:

- UK Insurance: 1 year (preferred)
- UK Sales: 1 year (preferred)
- Call Centre/ BPO: 1 year (required)

Application Deadline: 2023/11/08
Expected Start Date: 2023/11/13



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