Atm Administrator

Job Introduction

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for an ATM Administrator based at our operations in Centurion

Reporting to ATM Director, the main purpose of the role is to:

- To manage all ATM customer claims onto databases/live trackers and the updating thereof.
- To inform all the relevant staff of claims received for investigating purposes and inform the ATM customers of their claim reference number that were registered within G4S Cash Solutions.
- To assist in checking internal recons/paperwork for any possible resolutions on ATM claims received.
- To gather all required information for investigations from G4S Cash Branches within the required time frames.
- To complete daily reports.

The incumbent will be expected to be results driven and to live the values of the organisation.

Main Responsibilities**Customer Retention & Service Excellence**
- Resolve customer related complaints as soon as possible
- Proactive and honest communication with customers
- Attend customer SLA /claims meetings

**Health and Safety**
- Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
- Relevant business related tertiary qualification

**Experience**
- Sound working knowledge of MS Office and Google sheets/docs/presentations.

**Skills and Attributes**
- Excellent Interpersonal skills
- Administration skills
- Strong communication skills and ability to manage deliverables
- Attention to detail
- Sense of urgency
- Computer Literacy
- Report writing
- Ability to work both independently and in a team
- Ability to work under pressure
- Good communication skills - both oral and written
- Quick decision-making ability

Package Description

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.