Scrum Master

2 weeks ago

Johannesburg, South Africa Hollard Recruitment Full time

**Job Advert Summary**:
Hello an exciting new opportunity has just become available in our Hollard Life Solutions, IT Division. We are looking to recruit a Scrum Master.

The Scrum Master will be required to work on multiple projects and teams concurrently and manage his/her time effectively. They will be responsible for enforcing the rules of Scrum, removing impediments from their team while promoting self-management and constantly improving our standards of work. A friendly outlook on life with a can-do attitude.

**General**
- Facilitating getting the work done without coercion, assigning, or dictating the work;
- Facilitating discussion, decision-making, and conflict resolution;
- Ensure all deliverables are delivered on time, within budget, scope and quality (meeting Hollard’s quality guidelines and standards).

**Stakeholder Engagement & Communication**
- Serve as liaison between product owner, technical and non-technical departments;
- Communicate with other teams e.g. developers, product owners and technical support specialists on product issues;
- Escalate unresolved impediments to IT Management/Project Office to gain traction;
- Communicate Sprint Retrospective actions to management when needed.

**Development**
- Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings;
- Plan and run the various sprint ceremonies for multiple teams;
- Track and communicate team velocity and sprint/release progress;
- Ability to find opportunities and makes recommendations for Process Improvements, maintain Jira/Dev Ops Boards;
- Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

**People leadership**
- Participate proactively in developing and maintaining team standards, tools, and best practices;
- Identify and remove impediments or guiding the team to remove impediments, prevents distractions;
- Facilitate discussion and conflict resolution;
- Empower the team to self-organize;
- Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization;
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem-solving;
- Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers;
- Guiding the team on how to get the most out of self-organization.

**Teamwork**
- Build and maintain meaningful relationships with stakeholders;
- Coach and mentor peers/juniors;
- Assisting with internal and external communication, improving transparency, and radiating information;
- Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog;
- Providing all support to the team using a servant leadership style whenever possible and leading by example;
- Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.

**Required Knowledge and Experience**:
**Required Experience**
- 3 years Scrum Master experience preferably within Financial Services/Insurance Industry;
- 3 or more years within a mature PMO environment;
- Must have working experience with cross-functional teams spread across multiple products and locations;
- Experience in the Life Insurance industry preferred.

**Required Knowledge and Skills**
- Thorough understanding of Agile software development methodologies, values, procedures and SDLC;
- Strong leadership, conflict resolution, analytical and problem solving skills;
- Self-motivated and capable of managing multiple priorities and tasks as delegated;
- Team-player with the ability to work within a collaborative environment;
- Excellent communication & interpersonal skills, ability to work with diverse personality types collaboratively;
- Ability to coach the team to reach their highest potential;
- Creative and efficient in proposing solutions to complex, time-critical problems;
- Ability to deal with multiple projects and deadlines;
- Strong analytical and problem-solving skills with a high attention to detail;
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution; continual improvement, empowerment, and increasing transparency;
- Good presentation skills.

**Educational Requirements**:

- Matric;
- Certified Scrum Master;
- First level Scrum Master certification (CSM, PSM I);
- Project Management qualification an advantage;
- Bachelor’s Degree in Information systems, Computer systems design, Computer science, or equivalent.

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