IT Helpdesk Support

**Western Cape**, Epping**

**(Market related)**

**EMPLOYMENT TYPE : Permanent**

**SECTOR : IT**

**START DATE : A.S.A.P / Immediate**

**DUTIES**:
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- **Troubleshoot computer problems and advise on appropriate action**
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- **Log all issues, queries and actions on help desk ticket system**
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- **Provide support on network, including and not limited to**:

- **Manage Windows Servers, i.e. check event viewer for errors and resolve**
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- **Maintain Department profile software**
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- **Maintain pfSense firewall and add routes / services as required**
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- **Network management, including setting up of new switches and monitoring as required for issues**
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- **Manage Proxy servers - Squid**
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- **Check backups are running correctly and correct on errors**
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- **Run restores, if required**
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- **Create new Access Control tags as requested by HR department**
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- **Create extensions on Asterisk system**
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- **Provide 2nd line assistance to Help Desk Technicians**
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- **Implement company computer policy to ensure data security**
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- **Update computer inventory and user database**
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- **Be available, on a rota basis, to provide assistance out of hours to branches operating on different time zones**
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- **Update FSRM rules at client sites - via remote access software**
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- **Perform hardware and software installations**
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- **Provide on-the-job training to new department staff members**
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- **Provide computer orientation to new company staff**
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- **Learn fundamental operations of commonly used software, hardware and other equipment**
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- **Manage allocated tickets to ensure regular updates are gather, logged and users informed**
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**REQUIREMENTS**:
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- **Relevant qualification and / or experience**
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- **Windows Server (AD environment) experience (MCSE 2003 or later)**
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- **Linux experience, using Centos distro**
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- **CompTIA A+ or Network+**
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- **Good problem solving skills**
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- **Self-motivated and able to work independently**
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- **Interpersonal skills**
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**HOURS**:
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- **08:00 - 16:45 (Mon - Fri)**
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**CLOSING DATE**:
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- **14 August 2023**
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**today.**
- For more information please contact:
**Margaret Howland