Veterinary Services Specialist

3 weeks ago

Johannesburg, South Africa ES Recruitment Full time

**Requirements**:

- **B. V.SC / DVM degree.**:

- ** At least two years working experience (Poultry and Poultry production experience will be an added advantage).**:

- Strong Computer literacy skills on MS Office (Intermediate level). Specifically PowerPoint and Excel would be added advantage.
- Fluent in English.
- Valid drivers license and own motor vehicle required.
- Ability to operate independently as well as part of a team.
- Willing to travel long distances within South Africa and neighbouring countries.
- Strong work ethic.

**Main Activities**:
***
- Implementation of the Company Global Protection Services locally
- Perform field surveys in support of Companys Poultry vaccines
- Technical product support to the poultry team and Company customers
- Client education and training on Company Products and aspects of poultry production
- Company Global Protection Service database management
- Client feedback regarding survey and monitoring results in the form of PowerPoint

Presentations.
- Troubleshooting management
- Conducting scientific and commercial trials to demonstrate the value of Company

products.
- Key Opinion Leader management
- Liaise with Zone and Global veterinary services personnel concerning problems and

Opportunities.

**Main Accountabilities**:

- **Ensure product leadership, create a high internal and external level of confidence in the**

**product**:

- Implement the local customer plan based on the national strategy and guidelines.
- As first contact on the field, implement effective market support, follow-up the products deployment and generate evidence on products success.
- Review and update the plan of every customer during monthly meetings with teams and managers.
- Collaborate on the conception of technical articles.
- **Customers needs and relationship continuous improvement**:

- Maintain relationship with customers through regular visits, events or calls.
- Collaborate with all local teams to ensure execution of the plan.
- **Customer guidance, advisory and troubleshooting**:

- In case of customer's troubleshooting, demonstrate responsiveness by ensuring immediate visit and taking necessary actions.
- Conduct customer visits and provide professional consultation and communicate on weekly/monthly based on the monitoring results and on a yearly basis for more detailed meetings.
- Provide technical and scientific advice to customers and sales personnel.
- **Training, education, and knowledge management**:

- Attend continuous training delivered by corporate, congress, seminars, and events in his expertise area.
- Self-train on new technical updates to maintain a high level of expertise and share the knowledge with the team.
- Develop training on technical activities with the aim to share knowledge with customers.
- Train a local team to support them with the customers.
- **Collecting and reporting on customers feedback (data results, success stories, new**

**issues**):
Ensure valuable monitoring of the products by receiving, collecting, and analysing samples from the customers.
- Share the collected information with the customer and stock the information in the tools for later projects.
- Ensures the quality of data.
- Give continuous feedback to the manager on achievements, problems, or recent customers updates.
- Communicate activity protocols and trial results to colleagues.
- Use disease awareness and monitoring results to collectively look at disease trends and provide bi-annual feedback to local and corporate teams.
- **Scientific expertise management and network**:

- Maintain network with Animal Health institutes, labs, universities, key opinion leaders and suppliers of equipment, to stay abreast of new technologies.
- Deliver diagnosis and expert support on demand.

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