Atm Consultant

**Effective protection of company assets**

Ensure company cell phone is brought to work and in good working order

Check and receive consignment for the day and sign for it

Follow dress code in all aspects of personal presentation, as well as ensuring uniforms and body amour are properly maintained

**Efficient servicing of Clients according to agreed standards and procedures Duties describing**
- Plan activities for the day in order to meet SLA targets
- ATM-related faults that need technical attention, report to the bank and place a call. Obtain a reference number.
- De-activate alarm when entering ATM cubicle and report faulty alarms immediately to Manager
- Check the ATM cubicle for any faulty equipment and report any problems
- Verify and confirm if all bags are delivered and sign the receipt thereof.
- Lock the ATM cubicle door from the inside and proceed with preparation to load the machine according to procedures. Only the custodian is allowed in the cubicle whilst replenishment is done
- Request OTC code via cell phone and put the machine on supervisory mode before opening the safe door
- Load correct cash in canisters according to procedures
- Remove all deposits and retained cards from the ATM machine, records the total amount on the run sheet, seal the deposit in a stop loss bag and send it to the cash centre via Air tube career. Ensure all seals are recorded and run sheet is send with bag. Ensure that all procedures are adhered to in order to prevent any claims against SBV.
- Record ATM loadings on the Custodian loading sheet after each ATM is replenished
- Report cash holdings that exceed the maximum authorized limit
- In an attempted heist, follow procedures to ensure the safety of team members first, and secondly, client and company assets
- Maintain confidentiality
- Balance ATM machines according to procedures. This should be done by an independent person.
- Ensure that all ATM equipment is handed in at end of the day
- Follow the correct Custodian hand-over procedures
- Balance ATM every 14 days and sign Balancing Certificate within 2 working days
- Perform end-of-day functions according to procedures: Return retained cards, surplus cash and deposits o Check and return ATM keys (if applicable) o Hand over paperwork
- Ensure all ATM components are in working order before the machine is put into service
- Once the ATM machine is replenished and Custodian is ready to depart from the site, he/she must ensure that the area in and around the ATM is neat and tidy.
- Provide wholesale and retail services to all SBV clients

**Effective communication with the bank, SBV and team**
- Ensure smooth running of the operation through effective communication between team members and Bank
- Ensure service needs are communicated timeously
- Record any irregularities on the fault list and Black book

**Effective Teamwork**
- Demonstrate respect and support for team members at all times
- Work closely with one another, covering and protecting each other in the course of all duties.

**Effective self-management**
- Plan and prioritise effectively to ensure up-time and availability
- Follow-through on all tasks and functions within own area of responsibility, following rules and procedures within defined time-frames
- Demonstrate the ability to be disciplined, reliable and dependable
- Retain the focus on the job while on duty
- Seek and acts on feedback on their performance
- Maintain a positive attitude, remaining functional, focused and level-headed in situations of stress and pressure
- Demonstrate interest in their profession and eagerness to develop their skills and knowledge
- Act at all times in an ethical and transparent manner, maintaining discretion with regard to confidential company information.

**Minimum Requirements: Education**
- Grade 12 with a pass in Maths or Maths Literacy
- PSIRA Grade C (preferred not mandatory)
- Firearm Competency (preferred not mandatory)

**Functional Competencies required**
- Works in dangerous conditions
- Required to work in accordance with a continuous shift roster
- Required to wear a bulletproof vest