IT Manager

**Reference**:9351 MLR
**Consultant**:Michelle le Roux
- Lead IT projects, including the design and deployment of new IT systems and services.
- Monitor performance of IT systems to determine cost and productivity levels, and to make recommendations for improving IT infrastructure.
- Help define the IT infrastructure strategy, architecture, and processes.
- Analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs.
- Assess vendors and develop test strategies for new hardware and software.
- Troubleshoot hardware and software issues related to internal IT infrastructure.
- Available on standby over weekends and after hours.
- Proficient with Hyper-V or similar software.
- Understand and able to manage multiple VM and related server requirements.
- Ensure 99.99% uptime through DR solution and management.
- Willing to assist with local IT support, user setup, and POS assistance.
- Budget management and financial reporting.
- Manage a small team.
- Patch management.
- 3CX management and administration.
- Proficiency with virtualization technology (Hyper-V, VMWare).
- Run backup software (Veeam).

**Qualifications**:

- Bachelor’s degree in information technology, computer science, information systems, or a related field. Equivalent experience will also be considered.
- 2 - 5 years’ working experience in IT operations.
- Fluent in Afrikaans and English.
- Proven experience in leading and managing IT projects and rolling out IT infrastructures across various technologies.
- Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
- Strong critical thinking and decision-making skills.
- Excellent project management and prioritization skills.
- Firm grasp on IT infrastructure and operations best practices.
- Must be Office 365 Admin proficient.
- Must be proficient in both Windows and Mac.
- SharePoint Online experience.
- Networking experience (Fortigate, Aruba).
- Experience in managing RUCKUS Wi-Fi infrastructure.
- MCSE/MCITP certification would be advantageous.
- ITIL/ITSM certification would be advantageous.
- Dell storage array experience would be a great advantage.
- Experience in the hospitality environment would be advantageous.