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Branch Manager: Funeral Cover

4 months ago

Stellenbosch Western Cape, South Africa Frank Consult Full time

We are looking for an experienced branch manager with previous sales & branch management experience.

**As part of our "community first" focus the successful applicant must already live in Stellenbosch.**

You will have to plan, lead and direct the management of day-to-day activities of the sales and administration team through effective people and branch management to foster client centricity, increased productivity and enable operational sales excellence.

**Requirements**:

- Grade 12/NQF 4 equivalent qualification
- Minimum 1-year team and retail management experience.
- Previous experience in financial solutions sales beneficial

**Duties & Responsibilities**
- Teach, coach, mentor, and supervise the sales team to meet and exceed performance standards and enable progression in their career path.
- Recruit, select and retain a high-quality sales and administration team to build the capability to meet current and future staffing needs.
- Support and guide the sales team through the decision-making process by displaying exceptional product knowledge and customer-centricity.
- Induct, develop and support the sales team to meet and exceed performance and productivity standards to enable passionate and confident sales entrepreneurs.
- Manage and monitor activities of the sales team through market allocation to ensure that each team member has adequate and appropriate market access opportunities.
- Ensure the applicable Branch meets and exceeds productivity, production and quality targets as determined.
- Provide competitor product and activity feedback to segment and product development teams to identify current and prospective sales opportunities.
- Adhere to high ethical standards and ensure the sales team comply with all regulations/applicable laws as it applies to the entire branch.
- Ensure technical product knowledge is always current to advise on the most relevant and innovative client solutions and comply with governance requirements.
- Identify entrepreneurial opportunities in every interaction and remain passionate, resilient, focused and organised.
- Timeously complete all administrative and reporting duties, including sales and marketing data tracking, feedback and business cases related to the role within the agreed timeframes.
- To be self-confident and self-motivated and relentlessly pursue targets and goals.
- Effectively manage time and ensure optimal productivity.
- Manage client query processes and ensure that queries are tracked, and accurately resolved.
- Build and maintain relationships with clients and internal and external stakeholders.
- Contribute to the process of developing client service standards to ensure clients receive clear and accurate information.
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.

**Competencies**
- Business Acumen.
- Client/ Stakeholder Commitment.
- Drive for Results.
- Motivating and inspiring Team.
- Self-Awareness and insight
- Growing Talent