Frontshop Manager

**Purpose of the Job**:
To maximize sustainable branch sales by:

- Managing, supporting and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics,Vitamins, Personal Care) and managing the stock room
- Minimizing shrinkage and wastage
- Maintain replenishment process throughout the day to ensure excellent on shelf availability for customers
- Maintain standards of shop floor presentation and on shelf pricing
- Executing all pricing and product promotions
- Meeting and exceeding customer expectations
- Meeting monthly targets (sales/profit)
- People Management

**Job Objectives**:**
1. Sales maximization**
- Implement and monitor Regional Retail Manager’ sales requirements.
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.

**2. Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)**
- Identify all wastage as per weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measure are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.

**3. Branch sales reporting**
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

**4. Effective merchandising and stock availability assurance**
- Branch is merchandised according to company lay-outs and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with Regional Retail Manager, pro-actively plan, monitor and maintain consistent stock range availability and movement according to demand and making alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).

**5. Meeting customer expectations**
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.

**6. People Management**
- Lead, motivate, coach and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

**7. Housekeeping, health and safety and compliance assurance**
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.

**Qualifications**:**
Essential**
- Grade 12 qualification

**Experience**:**
Essential**
- At least two (2) years of retail sales management or supervisory experience

**Desirable**
- Administrative experience

**Knowledge and Skills**:**
Essential**
- Solid communication and interpersonal skills
- Sound numeracy skills
- Strong retail sales skills
- Bilingual, preferably fluent in Afrikaans and English
- Strong supervisory/leadership skills
- Merchandising skills
- Strong administrative skills
- Customer service skills - handling customers
- Knowledgeable on payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers)
- In-store stock management knowledge
- Supply chain knowledge
- Merchandising experiencing standards and principles
- Regulatory requirements of various Money Market Transactions
- Safety regulations and hygiene standards
- Branch-specific retail systems (e.g. ShopPos; OBS)
- Handling of payments (processes and procedures)

**Desirable**
- Healthcare product knowledge

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