Junior Front of House Upmarket Restaurant

6 months ago

Johannesburg, South Africa HotelJobs.co.za Full time

**Junior Front of House - Upmarket Restaurant - Johannesburg**

**Description**:

- Manage, coordinate, and motivate team members to ensure exceptional service delivery.
- Demonstrate and enforce basic food safety and hygiene standards within the establishment.
- Oversee standard operating procedures for restaurant facility opening, closing, and cleanliness.
- Handle cash management, petty cash, and waiter cash ups efficiently.
- Attend and actively participate in all relevant training sessions, both on-site and off-site.
- Provide training, coaching, and guidance to team members and new hires.
- Manage inventory through stock counts, rotation, and storage practices.
- Develop and implement staff rosters and schedules.
- Manage guest experiences, handling compliments and complaints, and ensuring a pleasant environment.
- Plan and execute projects such as campaigns and specialty offerings.
- Work towards achieving daily, weekly, and monthly targets, finding effective solutions to meet objectives.
- Collaborate with both back and front of house teams to manage communications and promote teamwork.

**Requirements**:

- **At least 1 year experience in management position**:

- Team Management, coordination, and motivation
- Knowledge and practice of basic food safety and hygiene standards.
- Handling and oversight of SOPs with regards to the opening, closing and cleanliness of restaurant facilities.
- Cash Management, petty cash and waiter cash ups.
- Attendance, active participation and coordination of self and team in all relevant training sessions on & off site.
- Training, coaching and guidance to team and new hires.
- Inventory Management, stock counts, rotation, and storage practices
- Rostering and scheduling.
- Guest Experience Management - handling of compliments and complaints, environment and ambiance management. etc
- Plan for and execute projects such as campaigns and speciality offerings.
- Work with daily, weekly, monthly targets and find solutions to achieve these.

Desired Qualities:

- Self Motivated
- Passion for service
- Results orientated
- Flexibility and willingness to work rotating shifts and step in to assit in all sections during busy service
- Effective communication and problem-solving skills
- Ability to work alongside BOH and FOH to manage communications and teamwork

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