Senior IT Technician

3 weeks ago

Cape Town, South Africa Letshalo HR Services Full time

**Key Responsibilities **include but not limited to the following:
**Leadership Capabilities**
- Living their Purpose Identifies and embraces the purpose and values and puts these into practice in their professional life
- Influence Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
- Performance drive Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
- Strategic direction Understands objectives for clients, aligns own work to objectives and sets personal priorities
- Talent development Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

**Professional Capabilities**
- Knows the business and industry Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices.
- Manages to result Takes responsibility for assigned areas and contributes to the successful realization of common goals.
- Manages and executes projects Prepares and manages work plans to ensure efficient and timely completion of work.
- Solves problems Identifies and solves problems objectively using analysis, experience and judgment.
- Manages quality and risk Understands and applies quality assurance and risk management procedures in all areas of work performed.
- Manages change and ambiguity Is adaptive and flexible in the face of change and ambiguity.

**Technical Competencies**
- Solid technical knowledge in specific functional area.
- Good skills in analysis and report writing.
- Fully competent in Microsoft suite, and programs relevant to role.
- Competent in Windows and Mac Support relevant to role.
- Good understanding of business principles.

**Behavioural Competencies**
- Communicates very effectively both in writing and verbally.
- Displays good interpersonal and relationship building skills.
- Exhibits strong need for development of self and others.
- Focus on delivery.
- Is highly adaptable.
- Demonstrated focus on quality and strong awareness and management of risk.
- Ability to solve problems and to make effective decisions.

**Minimum Qualifications, Experience and Knowledge**:

- B-Degree in Information Technology/Systems
- At least Microsoft MTA (Desktop roadmap) certification or MCSA certification (current certification)
- Minimum of 3 years of working on a Help Desk or a Desktop Support as a Senior Technician.
- Proven track record of successfully working on Service Desk Support Systems.
- Strong understanding of hardware, software, networking and infrastructure principles is required along with knowledge of telephony and web principles.
- Outstanding communication skills to team and clients.
- Knowledge of (ITIL) and service management to deliver outstanding customer services and satisfaction
- Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management.
- Excellent knowledge of end user devices (PC, Laptop, Mac, mobile) and peripherals.
- Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
- Strong customer service orientation, good written and oral communication skills, keen attention to details with strategic and holistic mind-set, self - motivated and directed.
- Ability to facilitate one-to-one and group training sessions.
- Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.

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