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Cellular Store Branch Manager

1 month ago

Cape Town, South Africa The Labour Guy Full time

The primary function of the Branch Manager is to improve the commercial performance of the branch by increasing its turnover and revenues, maximizing profitability, achieving all performance objectives, creating customer loyalty and reducing churn through meeting the customer’s demands, in accordance with overall company policy
- Implement the sales and service strategy as determined by the Franchisees and Sales Manager.
- Conduct regular area of influence surveys, including competitor analysis, compile findings and report back to Area Manager.
- Recommend and escalate changes to constantly improve business.
- Identify opportunities to grow the market share.
- Drive customer to the store via effective promotions and local area advertising.
- Set and manage daily and weekly sales and service targets, both for the store and the Sales Consultants, to ensure achievement of monthly sales targets and customer satisfaction index.
- Ensure effective sales targets communication to employees.
- Maintain high levels of professionalism in job performance and shop appearance.
- Monitor daily sales figures and ensure alignment with stock movement and daily sales activities.
- Align store activities to proactively meet the promotional calendar of the marketing and advertising campaigns.
- Ensure all sales administration is performed to the highest standard.
- Ensure employees are timeously briefed and sufficiently equipped to meet the customer demands concerning marketing and advertising initiatives.
- Ensure the store environment including all fixtures and fittings are maintained to impeccable standards.
- Ensure the store and employees provide a consistently positive reflection of the desired brand experience.
- Manage, implement and maintain merchandising sections, in store promotions, signage and displays, collateral, POS material and pricing strategies according to current guidelines and timelines
- Ensure compliance with all sales, exchange and refund policies including cash, cheque and credit card acceptance procedures.
- Open and close store daily, follow all standard procedures and activate the security systems
- Manage all service related process including, but not exclusively, insurance and phone repairs.
- Compile all relevant in store reports.

**Job Types**: Full-time, Permanent

**Salary**: R1.00 - R12,000.00 per month

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