Loss Prevention Manager

1 week ago

Durban, South Africa Marriott International, Inc Full time

**Job Number** 23072475

**Job Category** Loss Prevention & Security

**Location** Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists with security operations management on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. This role focuses on maintaining safe and secure environment for guests, employees and hotel assets by managing security policies, logs, certifications and documents required by law and Standard Operating Procedures.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.

OR
- 2-year degree from an accredited university in Criminal Justice or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Managing Security Operations**
- Assists in the development and implementation of emergency procedures.
- Recommends follow-up action for security breaches.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Complies with all Corporate Security safety and security management guidelines and procedures.
- Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
- Conducts periodic patrols of entire property and parking areas.
- Recognizes success across areas of responsibility.
- Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Implements action plans to monitor and control risk.
- Keeps abreast of local criminal activity as it may impact property.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Inspects all security equipment and verify that it is fully functioning.
- Provides means for obtaining necessary medical attention on a timely basis.
- Participates in hourly employee performance appraisals according to Standard Operating Procedures.
- Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Maintains first aid and CPR certifications required for Security officers.
- Implements local authority requirement for security and safety.

**Security Team Communication**
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Utilizes interpersonal and communication skills to influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity:

- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Serves as a role model to demonstrate appropriate behaviors.

**Providing and Ensuring Exceptional Customer Service**
- Exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Meets quality standards and customer expectations on a daily basis.
- Provides services that are above and beyond for customer satisfaction and retention.

**Conducting Human Resources Activities**
- Assists in minimizing cost of accident claims through aggressive claims management.
- Brings issues to the attention of Human Resources as necessary.
- Strives to improve service performance.
- Administers property policies fairly and consistently.

**Additional Responsibilities**
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Develops and maintains a working relationship with local law enforcement authorities.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides guidance in setting health and safety policies and standards.
- Coordinates with Event Sales for VIP escort and media control for large events.
- Performs other reasonable job duties as assigned by manager.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If

  • Provincial Prevention Manager

    2 weeks ago

    Durban, South Africa AIDS Healthcare Foundation Full time

    **Summary of Position** Under the supervision of the Provincial Medial Director (PMD) and National Prevention Manager (NPM), the position is responsible for planning, strategizing, coordinating and supervising the combination prevention strategy that emphasizes a mix of behavioral, biomedical and structural interventions. **Essential Duties &...

  • Risk Manager

    2 weeks ago

    Durban, South Africa JAM Clothing Full time

    JAM is no ordinary Company. The words, conventional and average are not part of our vocabulary. It takes a front footed, passionate person to exceed in JAM. We love people that think out the box & who are able to bring the best out of other people whilst maintaining world class standards. So if you want to work hard and make your life count then JAM is the...

  • Risk Manager

    2 weeks ago

    Durban, South Africa JAM Clothing Full time

    JAM is no ordinary Company. The words, conventional and average are not part of our vocabulary. It takes a front footed, passionate person to exceed in JAM. We love people that think out the box & who are able to bring the best out of other people whilst maintaining world class standards. So if you want to work hard and make your life count then JAM is the...

  • Infection Prevention Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa VENCORP PLACEMENTS Full time

    Duties & Responsibilities: Implement an infection prevention plan aligned to the business objectives of the business unit; and based on the historic facility experience, incidents and audit findings and national targets. Lead the Infection Prevention Committee and direct reporting, investigation, root cause analysis, trending and actions of all infection...

  • Infection Prevention Specialist

    1 week ago

    Durban, KwaZulu-Natal, South Africa VENCORP PLACEMENTS Full time

    Duties & Responsibilities:Implement an infection prevention plan aligned to the business objectives of the business unit; and based on the historic facility experience, incidents and audit findings and national targets.Lead the Infection Prevention Committee and direct reporting, investigation, root cause analysis, trending and actions of all infection...

  • Fraud Prevention Officer

    1 week ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re someone who values order and structure, and your organisation skills are on point, then this could be the perfect opportunity for you to step into a new role at Concentrix + Webhelp. We are seeking a dedicated Fraud Prevention Officer to join an international campaign in our dynamic Durban office. In this role, you’ll take the...

  • Fraud Prevention Officer

    1 week ago

    Durban, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re someone who values order and structure, and your organisation skills are on point, then this could be the perfect opportunity for you to step into a new role at Concentrix + Webhelp. We are seeking a dedicated Fraud Prevention Officer...

  • Infection Prevention Specialist

    3 weeks ago

    Durban, South Africa VENCORP PLACEMENTS Full time

    Duties & Responsibilities:Implement an infection prevention plan aligned to the business objectives of the business unit; and based on the historic facility experience, incidents and audit findings and national targets.Lead the Infection Prevention Committee and direct reporting, investigation, root cause analysis, trending and actions of all infection...

  • Risk Management Strategist

    2 days ago

    Durban, KwaZulu-Natal, South Africa City Logistics Full time

    Job OverviewWe are seeking an experienced and dedicated professional to lead our organisation's risk management strategies on a national scale.This role will report to the Risk Director and be responsible for overseeing all aspects of risk management, with a particular focus on security, investigations, loss prevention, and compliance.

  • Durban SHE Management Position

    24 hours ago

    Durban, KwaZulu-Natal, South Africa Marvel Placement Consultants Full time

    We are seeking a highly skilled Safety Health and Environmental Manager to join our client's team in Durban. As a senior manager, you will be responsible for formulating and implementing an environmental management system, ensuring compliance with regulations, and preparing permit applications and reports.About the Role:The ideal candidate will have a...

  • Asset Performance Manager

    3 days ago

    Durban, KwaZulu-Natal, South Africa Ntice Search Solutions Full time

    We are seeking an Asset Performance Manager to join our team at Ntice Search Solutions. As a key member of the maintenance team, you will be responsible for improving asset utilization and business success by implementing long-term maintenance strategies and optimizing asset conservation.The ideal candidate will have a minimum of 5 years of experience in the...

  • Safety Health and Environmental Manager Lead

    24 hours ago

    Durban, KwaZulu-Natal, South Africa Marvel Placement Consultants Full time

    As a key member of our esteemed client's team in Durban, we are seeking an experienced Safety Health and Environmental Manager to join their manufacturing department. With a strong background in SHE management, you will be responsible for developing and maintaining a safety management system, ensuring compliance with regulations, and promoting emergency...

  • Store Manager

    7 days ago

    Durban, South Africa Quantum Recruitment Pty Ltd Full time

    Staff Management Stock Management Administration Customer service & Actual Sales Housekeeping Achieve set revenues and maintain required margins and KPIs Ensures effective store facilities management Supervises the store employees in the areas of loss prevention customer services Provides management advice to staff on problems/store...

  • Administrative Controller for Risk and Security

    7 days ago

    Durban, KwaZulu-Natal, South Africa Pepkor Speciality Full time

    Job DescriptionThe Risk Admin Controller will work closely with the management team to implement and execute the Operations Risk, Security and loss prevention strategy.This role requires a self-motivated individual who is passionate about performance and has a high energy level required for this fast-paced environment.

  • Retail Assistant Manager

    3 days ago

    Durban, South Africa PUMA Full time

    **RETAIL STORE** **RETAIL ASSISTANT MANAGER**: Durban, South Africa Store Gateway **YOUR MISSION**: We are looking for an experienced Retail Assistant Manager for our new and improved Gateway Store. The Retail Assistant Manager will be responsible for assisting the Retail Store Manager in strategically managing and promoting sales to achieve or exceed...

  • Assistant Manager

    1 day ago

    Durban, KwaZulu-Natal, South Africa Old Khaki Full time

    The Ideal CandidateWe are seeking a motivated and experienced Store Director to lead our retail store team at Old Khaki. As a Store Director, you will be responsible for driving business growth and success through effective leadership and strategic decision-making. Key responsibilities include overseeing daily store operations, analyzing sales data to inform...

  • Loss Adjustor

    1 week ago

    Durban, South Africa Telesure Investment Holdings Full time

    **JOB PURPOSE** Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard. **RESPONSIBILITIES** **Operations Management** Carry out operational tasks by following established processes....

  • Store Management Professional

    3 days ago

    Durban, KwaZulu-Natal, South Africa Ethekwini Caterers Full time

    At Ethekwini Caterers, we are seeking a Store Management Professional to oversee the effective management of our store operations. As a key member of our team, you will be responsible for coordinating and performing stock control duties, ensuring that all stock is accurately counted, recorded, and stored in a safe and secure manner.Key...

  • Sales and Service Manager

    1 day ago

    Durban, KwaZulu-Natal, South Africa PUMA Group Full time

    About the RoleThe PUMA Group is seeking a talented Retail Store Manager to join our team in Durban at PUMA Springfield Store. As a Retail Store Manager, you will be responsible for driving sales, profitability, and customer satisfaction by leading a high-performing team and executing business strategies.Key ResponsibilitiesSales and Marketing: Develop and...

  • Store Management Professional

    1 day ago

    Durban, KwaZulu-Natal, South Africa PUMA Group Full time

    About the RoleThe PUMA Group is seeking a seasoned Retail Store Manager to join our team in Durban at PUMA Springfield Store. As a Retail Store Manager, you will be responsible for driving sales, profitability, and customer satisfaction by leading a high-performing team and executing business strategies.Key ResponsibilitiesBusiness Strategy Execution:...