Snr. Receptionist

**Purpose of the Job**
- Our senior receptionists are responsible for leading and managing a team of receptionists towards achieving reception KPI's and creating a fun dynamic environment to work in.
- Our senior receptionists are responsible for greeting members and delivering exceptional customer service.
- We offer individualized and personal customer service to our members to assist with resolving any account or club related queries.
- Senior receptionists are developed to attain the necessary skills to take on a Manager On Duty role.

**Key Performance Areas include**:

- Receiving member and club based communications and responding effectively.
- Building on member relationships to better their fitness journey.
- Assisting with purposeful KPI driven tasks to improve overall company brand.
- Provide an exceptional front line service and experience to potential and new joining members.
- Responsible for effectively and efficiently controlling membership access to ensure a smooth new member journey from start to finish.
- Effectively lead a team to resolve issues and queries based on a daily duty flow.

**Experience and Competencies Required**
- The ability to work early mornings or late evenings for the opening and closing of the facility.
- Must be able to communicate in both English and Afrikaans
- Computer literacy skills in Excel, Word, and Outlook.
- Exudes a vibrant and dynamic personality that reflect the Planet Fitness values that are aligned with our vision and mission statement.
- Previous experience within a front desk or welcome desk position is required.
- Need to have own reliable transport.

**Job Types**: Full-time, Permanent

**Salary**: From R6,500.00 per month

Application Question(s):

- Are you residing in the Pretoria East Area or close to Lynnwood?

**Education**:

- High School (matric) (required)

**Language**:

- English (required)
- Afrikaans (required)