Biomedical Technician

**Closing Date: Friday, 25 August 2023**

**Job Overview**:
**Purpose of the job**:Responsible for diagnostic, repairs and sales of medical equipment.

**Key Responsibilities**:
Repair & diagnostics:
Performing routine maintenance checks on biomedical equipment through testing, calibrating and troubleshooting.

Installing new biomedical equipment and adjusting the device according to manufacturer’ s medical equipment specifications.

Training equipment users to operate and care for equipment with physical demonstrations and educational presentations.

Updating the inventory, placing orders and verifying deliveries.

Repairing faulty medical equipment on a routine basis and attending to emergency device failures reported by users and repair as needed.

Keeping a digital record of equipment repairs, faulty components and recalibrated devices.

Ensuring that all equipment adheres to safety and quality standards and is in compliance with relevant laws.

Customer Service:
To effectively manage customer expectation and be resolution driven and customer focused when resolving queries and client complaints.

Establish and maintain current client and potential client relationships.

Customer Analysis:
Manage accounts services through quality checks and other follow up.

Perform cost - benefit and needs analysis of existing/potential customers to meet their needs.

Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

Focus sales efforts by studying existing and potential volume of dealers.

Monitor competition by gathering current marketplace information on pricing, products, new products, delivery, schedules, merchandising techniques.

Reports & Administration:
Strong communication skills and the ability to explain complex information in laypersons terms to a multi-disciplinary group.

Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.

Prepare presentations, proposals and sales contracts.

Develop and maintain sales materials and current product knowledge.

Prepare paperwork to activate and maintain contract services.

Prepare a variety of status reports, including activity, closings, follow-up and adherence to goals.

Develop and implement special sales activities to reduce stock.

Keep management informed by submitting activity and results reports such as daily call reports, weekly work plans and monthly and annual territory analysis.

Provide historical records by maintaining records on area and customer sales.

Sales Productivity:
Present and sell company products and services to current and potential clients.

Follow up on new leads and referrals resulting from field activity.

Establish, develop and maintain positive business and customer relationships.

Submit orders by referring to price lists and product literature.

Recommend changes in products, service and policy by evaluating results and competitive developments.

Maintain professional and technical knowledge by attending;
- educational workshops
- reviewing professional publications
- establishing personal networks
- participating in professional societies.

Achieve agreed upon sales targets and outcomes according to budget.

Achieve GP budget.

**Desired experience, qualifications and skills**:

- Grade 12.
- Relevant B-Tech / BSc Qualification (non-negotiable).
- Minimum 3 years’ experience as biomedical technician/engineer and Sales and Marketing experience.
- Exceptional knowledge of the structure and uses of biomedical equipment.
- Strong technical skills and the ability to repair equipment with meticulous attention to detail.
- Excellent customer focus & relationship skills.
- Excellent report writing & communication skills.
- Problem analysis & solving skills.