Content Management Specialist

3 days ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re - consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you’ll work with great people, pioneering products and cutting-edge technology.

**What You'll Bring**:

- Optimize the current knowledge base utilized by operations using modern methodology and techniques.
- Perform ongoing keyword discovery, expansion and optimization
- Provide recommendations for changes to the knowledge base, including content, linking and other factors, to improve efficiency and searchability of the information
- Identify trends, patterns and pain points for the agent experience with the knowledge base preferably using resources such as Google Analytics or any other resource that may become available.
- Adjust content/knowledge articles and search criteria based on trends to allow for efficient use of the knowledge base by all agents
- Design and develop clear and easily consumable knowledge articles to ensure business unit compliance with company policies and federal/state laws
- Possess outstanding communication skills with the ability to tailor messages and deliverables to various people/groups of all levels, both internally and externally.
- Be able to self-manage and prioritize personal workload.
- Be able to identify potential roadblocks and provide alternate solutions

**Impact You'll Make**:
**Preferred requirements**:

- Experience working with CMS and building/administering content in CMS environments
- Working knowledge of HTML, CSS, and JavaScript development and constraints
- Good presentation skills with the ability to interact effectively and professionally with various people/groups across the enterprise, as well as externally.
- Excellent listening skills and consultative skills.
- Must be able to work independently and within group settings. Must be able to perform multiple tasks and determine when to escalate issues.
- BS/BA degree preferred

TransUnion Job Title

Specialist I, Consumer Training and Policy Development

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