Junior Telephone Quality Controller

3 months ago


Durban, South Africa HotelJobs.co.za Full time

**Purpose of the Position**

As our new **Junior Telephone Quality Controller Administrator (TQC), **you will lead the way in evaluating and raising the quality bar of our team play. The overall objective is to analyze our team’s performance from a quality perspective. You will provide analysis, findings, feedback and recommendations on ways to improve our level of customer service, raising and keeping it up to leading global brands’ expectations.

**Key Performance Areas**
- Monitoring and auditing of Voice Recordings daily, extracting training requirements for service, product knowledge and etiquette.
- Implement and Monitor the TQC process.
- Conduct all assessments.
- Trend Reviews.
- Preparation of statistics on a daily, weekly and monthly basis.
- Provide detailed reports on a daily, weekly and monthly basis.
- Report back to relevant department Managers and monthly feedback to Management
- Provide progress reports on System, service and training continuously.
- Liaising with respective Managers who are responsible for formalizing and scheduling training courses.
- Understanding the confidentiality and sensitivity that this position entails
- Coach Staff for TQC/Performance Improvement
- Adhoc tasks as directed or as generated by input and feedback from Directors / Managers dependent on requirement.

**Competencies Required**
- Sound knowledge of Geography in South Africa and the world added advantage.
- Telephone etiquette - clear speech and good manners.
- Compilation of reports.
- Should have an eye for detail and is able to identify Process as well as Agent opportunities.
- Demonstrated ability to work well in a team environment.
- Ability to work under pressure and meet deadlines.
- Strong knowledge of English languages is mandatory (written and verbal)
- Bilingual would be an advantage (Zulu and Afrikaans)
- Accurate, organised and able to multitask.
- Excellent communication skills (verbal and written)
- Exceptional listening and analytical skills
- Strong customer services orientation and influencing skills.
- Excellent interpersonal skills.
- Dependable

**Qualifications & Experience**
- Matric and/or Qualification in Call Centre Management/Quality Control
- 2 to 3 Years’ Experience in Call Centre environment
- Knowledge of IRIS and Genesys.
- Prior experience in travel / hospitality industries customer care is a plus
- Strong knowledge of customer care processes and techniques
- Solid knowledge of MS Office with focus on Excel
- Excellent product knowledge of the First Group Resorts, with reference to the facilities offered by each an added advantage



  • Durban, South Africa HotelJobs.co.za Full time

    As our new **Junior Telephone Quality Controller Administrator (TQC), **you will lead the way in evaluating and raising the quality bar of our team play. The overall objective is to analyze our team’s performance from a quality perspective. You will provide analysis, findings, feedback and recommendations on ways to improve our level of customer service,...

  • Quality Controller

    4 months ago


    Durban, South Africa Limcogroup Full time

    An established CMT factory in the South Coast of Durban is seeking a Quality Assurer / Quality Controller **Minimum Requirements** 1. Matric - essential 2. Ability to read, write & count 3. Good understanding and communication of English 4. Attention to Detail **Key Competencies** - A Quality personnel has to maintain a right Quality Management System...


  • Durban, South Africa Jeanius Recruits S.A PTY LTD Full time

    The Credit Controller will primarily be responsible for collection and communication with customers on AR balances. Working with all departments of the business, and hands on collection of all outstanding debt, in order to maximize cash flow and minimize bad debt. All other credit control functions by performing the following...


  • Durban, South Africa Tailormade Solution Full time

    **Role: Junior Procurement/Costing Officer** *** **The purpose of the role is to ensure, support the procurement & costing in the purchase of goods, materials and services rendered to ensure that the company operational needs are met, considering price, quality and delivery and to ensure continuity of supply.** **Duties & Responsibilities** *** -...

  • Controller Junior

    4 months ago


    Durban, South Africa Essity Full time

    **Controller (Junior)**: **Essity is a leading global hygiene and health company which develops, produces and sells Health & Medical, Consumer Tissue and Professional Hygiene products and solutions and has a strong global presence. We are looking for a Controller (Junior) who will be responsible for controlling responsibilities in our Pinetown manufacturing...

  • Quality Controller

    3 months ago


    Durban, South Africa Bluff Personnel Full time

    Main Duties include:• Perform daily quality test and audits• Responsible for quality Control audits• Control of Setting and Inspection Standards• Identification of rejected material (labelling)• Responsible for training to ensure awareness and conformity• Promptly report any non-conformances to the Quality Manager• MetrologyCriteria:• Matric...

  • Quality Controller

    3 months ago


    Durban, South Africa Bluff Personnel Full time

    Main Duties include: • Perform daily quality test and audits • Responsible for quality Control audits • Control of Setting and Inspection Standards • Identification of rejected material (labelling) • Responsible for training to ensure awareness and conformity • Promptly report any non-conformances to the Quality Manager •...

  • Credit Controller

    3 months ago


    Durban, South Africa PKF Durban Full time

    **Role**: A Credit Controller is required in the Durban South area. **General Duties and Responsibilities** - Monthly reporting to Trustees on arrear levies - Corresponding with Owners / Trustees regarding arrear accounts - reminders, final demands and telephone calls - Preparation of breakdowns of levy accounts - Negotiating settlement plans between Owners...


  • Durban, South Africa RPO Recruitment Full time

    At RPO Recruitment, we are currently seeking a Junior Internal Auditor to join our client's team. As a Junior Internal Auditor, you will play a crucial role in assisting with the execution of internal audit engagements and contribute to the continuous improvement of our clients' risk assessment processes and overall internal control...


  • Durban, South Africa Coca-Cola Beverages Africa Full time

    Coca-Cola Beverages South Africa (CCBSA) has exciting opportunities in our Quality Assurance department. We are looking for a talented individuals with the relevant skills and experience for Quality Controller roles, which is based in Premier. KEY PURPOSETo conduct analytical and micro quality control tests, to compile reports and to communicate out of line...

  • Quality Controller

    2 days ago


    Durban, South Africa eThekwini Full time

    Applies specialized knowledge associated with the provision of a quality control service in the section.

  • Quality Controller

    6 months ago


    Durban, South Africa Smart HR Solutions Full time

    We currently have a position for a **Quality Controller** within the Manufacturing Industry. **Duties and Responsibilities**: - Working with the Quality HOD to assist during audits. - Setting and modifying gauges for operators and setters in accordance with drawing specifications. - Examine, comprehend, and analyze drawings. - Utilize the following tools...


  • Durban, South Africa PKF Durban Full time

    **Role**: A Sectional Title Credit Controller is required in the Durban South area. **General Duties and Responsibilities** - Monthly reporting to Trustees on arrear levies - Corresponding with Owners / Trustees regarding arrear accounts - reminders, final demands and telephone calls - Preparation of breakdowns of levy accounts - Negotiating settlement...


  • Durban, South Africa TRS Staffing Solutions Full time

    LOCATION- South Africa DurbanJOB SKILLS QA/QCTYPE PermanentSALARY - Negotiable**FUNCTION: QUALITY CONTROL COORDINATOR** **DISCIPLINE: QA/QC** **LOCATION: WORLDWIDE** **PROJECT FLAG: TBC** **DURATION: CONTRACT (RENEWABLE)** **SALARY: MARKET RELATED** **TRS is looking for a QUALITY CONTROL COORDINATOR with Offshore Heavy Lifting vessel and Pipeline Vessel...


  • Durban, South Africa Premier Full time

    At Premier, we recruit and invest in our employees for the long term. We believe that our growth depends on us having the right people with the right skills and the right attitude. We have a high-performance environment that attracts like-minded people who want to be their best every day and in doing so we grow together. The Analyst Quality Control will be...


  • Durban, South Africa Tailormade Solution Full time

    Junior Parts controllerDuties:Ordering of parts for various equipmentCollecting and delivering items,Overseeing the yard operation and other general duties.Manage yard staffDo vehicle service intervalsManage job cards and allocationRequirements:Experience in a similar roleComputer proficientDriver’s licenseWorking hours:Monday to Friday - 6h30am to...


  • Durban, South Africa Bidvest International Logistics Full time

    **Job Purpose**: The Durban based individual to ensure entries are accurate and in line with SARS legislation as well as administering a high level of quality control on all Bills of Entry and manage the risk of non-compliance, underpayment and overpayment. **Qualifications & Experience**: - Matric - Customs Affairs Course or equivalent - Forwarding Course...


  • Durban, South Africa Talented Recruitment Full time

    KwaZulu Natal, Durban - (Negotiable) A leading supplier in the clothing industry seeks a Warehouse Quality Controller to join their team. **Requirements**: - Grade 12/Matric - Additional certifications or training in quality control or garment manufacturing are advantageous. - Proven experience in a quality control role within the clothing or fashion...


  • Durban, South Africa SA VAN CONVERSIONS Full time

    Summary:SA Van Conversions is looking for a Quality Control Inspector who will be responsible for making sure that all non-conformances are identified and rectified so that vehicles meet a set of standards by passing each checklist stage. This includes examining inventory and raw materials and training team to improve production quality.Job...

  • Quality Controller

    1 week ago


    Durban, South Africa Top Recruitment Pty Ltd Full time

    Leading manufacturing group are seeking a Quality Controller to work at their Amanzimtoti plant on a 12month contract Yes4Youth mentorship. REQUIREMENTS FOR THE YES4YOUTH PROGRAMME Grade 12Tertiary qualification in Total Quality Management Operations Management or similar qualificationPrior experience working in a manufacturing environment will be an added...