Workshop Quality Controller

3 weeks ago

Johannesburg, South Africa Intelleto (Pty) Ltd Full time

**Specific Role Responsibilities**:
**The responsibilities of a Workshop Quality Controller include the following tasks**:

- To assist management in implementing and maintaining effective processes to achieve the highest possible VOC levels in excess of the manufacturers national average
- To deliver Gross Profit in line with the Business Plan by maximising the number of hours sold, driving revenue per transaction and motivating product sales
- Workshop Loading - To distribute and control the issuing of work to the Technicians to maximise quality and overall efficiency
- To lead, motivate, coach, and develop team members to achieve their daily objectives
- To ensure the accurate completion of all relevant documentation for each repair
- Develop and maintain positive working relationships with others and support the team to reach common goals
- To ensure a strong relationship is maintained with the Parts department in order to maximise parts availability
- To ensure that a safe working environment is maintained in line with the OHS Act
- Ensure that the manufacturers warranty standards are adhered to at all times
- Focuses on customers needs and satisfaction to consistently deliver results and meet customer expectations
- Monitor and maintain quality and productivity
- Work in a systematic, methodical and orderly manner
- Consistently achieves project goals
- Maintains a positive outlook at work
- Handles criticism well and learns from it by balancing the demands of a work life and a personal life
- Takes responsibility for actions, projects, and people and uses initiative, working under own direction
- Initiates and generates activity and introduces changes to work processes
- Makes quick, clear decisions which may include tough choices or considered risks
- Develop an understanding of different organisational departments and functions
- Ensure uniform and personal appearance is clean and professional
- Welcome all customers according to company standards and thank customers with genuine appreciation
- Speak with others using clear and professional language and answer telephones using appropriate etiquette
- Maintain confidentiality of proprietary information and protect company assets
- Follow all company policies and procedures
- Carry out all reasonable instructions and duties given to you by any member of Senior Management, from time to time, such as collecting and dropping off customers.
- ** Once work is done**:

- Check the correspondence between the work requested and the work carried out.
- Check the quality of work carried out from the Customers point of view.
- Test the vehicle (if necessary).
- Fill in the Control Certificate and report on the work to the Service Manager should there be any:

- Concerns/risks.
- Decide to redo the work if necessary, in agreement with the Service Manager.
- In the case of a quality error analyse the cause and update the dealership quality report

("touch-ups").
- Check the quality of execution of the "touching-up".
- Prepare the vehicle for hand-over.
- ** When a return takes place**:

- Complete the return sheet, analyse the cause, and update the chart for Return Follow-Ups.
- Check the quality of execution of work linked with the return.
- Test the vehicle.
- Report to the Service Manager
- ** Maintenance and management**:

- File, update, and circulate after-sales documentation.
- Keep the equipment entrusted to him in good working order
- ** Responsibilities**:

- Respecting the promise made to the Customer,
- Controlling the quality of execution on all requested work,
- The quality of wording in documents (certificate of control, touching up sheet, return sheet),
- Making sure of cleanliness, and that safety orders are respected,
- The tooling, machines, and equipment that he uses,
- Application of rules, processes, charters, and standards relating to him,
- Quality of functional relations within the scope of his activities.
- In all circumstances, the Quality Controller acts with constant concern for quality, stringency,
- Economic efficiency and respect for the promise made to the customer according to the Professional code of ethics which was given to him and which he has studied.

**Qualifications and Experience**:
Minimum Qualifications and Experience needed:

- N3 or Technical Matric
- Valid Drivers license
- Computer literate

**Skills**:

- Have sound communication skills in English and the language commonly spoken in the area (speak & write).
- Professional and technical expertise in vehicle service and repair maintenance.
- Problem-solving and motor vehicle fault-finding skills.
- Planning and organising
- Delivering results and meeting customer expectations.
- Following instructions and processes; appropriately following instructions from others without unnecessarily challenging authority; keeping to schedules; arriving punctually for work and meetings; demonstrating a commitment to the organization; complying with legal and technical obligations

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