Service Advisor

6 days ago

Witbank, South Africa SydSen Recruit Full time

Mpumalanga, Witbank

Service Advisor - Witbank, Mpumalanga

Our client based in Witbank, is looking for an experienced
**Dealership Service Advisor** to join their service department.

**Main purpose of position**:
To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

**Requirements**:

- Matric Certificate
- Driver's license
- Experience working in a franchise dealership as a Service Advisor
- Ability to work under pressure
- Outgoing and vibrant personality

**Responsibilities**:

- Prepare for the arrival of the customer
- Taking care of customer at initial consultation upon arrival
- Ensure accurate Warranty and Motor plan details on system
- Update Dealer Management System, track all vehicles and update control systems
- Liaise with customers
- Ensure accurate invoice payments
- Vehicle hand over
- Customer follow - up and reminders (if not done by capacity planner)
- Attend weekly service meetings

**Key competencies**:

- Relationship Building
- Communication with Impact
- Customer & Service Orientation
- Problem Solving
- Motivation to Perform & Achieve Results
- Self-Management & Resilience
- Flexibility & Willingness to Learn
- Team Orientation

**SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)**
- For more information please contact:

- Carmen Harris

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