IT Specialist
2 weeks ago
**JOB SUMMARY**
**Responsibilities & Duties**
The responsibility of the IT Specialist will and may change from time to time as decided by Management.
**People Responsibility**:
- Installing and configuring hardware and software components to ensure usability.
- Performing preventive and corrective maintenance of the network system and computer infrastructure.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Systems upgrade where necessary.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Conducting periodic backup operations.
- Desk Support.
- Access Point, Switch and Printer setup, maintenance and monitoring.
- Management and maintenance of an effective inventory process.
- Network & Server Infrastructure rollout, maintenance, performance monitoring and reporting.
- Assisting management with procurement of quotes and liaising with suppliers for prices and to assure accuracy in all specification requirements
- Security of infrastructure
- Password -management
- Port security
- Blocking of sites
- Blocking of Ips
**Key Performance Measures**:
1. 100% Network time (except during load shedding, ISP downtime and or electrical faults).
2. Maximum downtime of 2-3 minutes per agent for any headset and or PC related issues.
3. OS updates on all PC’s and Network infrastructure.
4. Up-to date branch assets register sent to the head of Technicians on the 3rd day of every new month.
5. Cable ordering on all desks on the sales floor.
**Knowledge, Skills, and Abilities**
- Any networks related qualification.
- Troubleshooting.
- Knowledge of Windows OS.
- Excellent interpersonal skills.
- Organized and detail-oriented.
Ability to meet business timelines and handle pressure
**Working Hours**:
**Monday to Friday**: You will be required to work from 08:00am - 17:00pm. Plus 2 Saturdays (9am-1pm)
**Salary**: R8,000.00 per month
Application Deadline: 2023/09/14
Expected Start Date: 2023/09/15
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