Account Manager

6 days ago

Stellenbosch, South Africa Experian Full time

Full-time

Employee Status: Regular

Role Type: Roam

Department: Sales & Business Development

Schedule: Full Time

**Company Description**:
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

**Role Summary**

This role is responsible for achieving agreed Recurring revenue and New Business targets by developing new and repeat business opportunities from existing and new customers. This role is also responsible for developing strong relationships with clients and connecting with key business executives and stakeholders to communicate the company value proposition.

**Knowledge, Skills and Experience**

**Key Responsibilities**
- Client Management
- Demonstrate an understanding of Experian's proposition and be able to articulate this in the context of client need
- Protect and enhance client and other external relationships.
- Responsibility for NPS results and action plans.
- Assist in managing client debt.
- Validate Engagement Plan with Clients Portfolio Management.
- Carry out Portfolio planning and set out mitigation strategy as appropriate
- Plan, maintain and execute Account Plans - this includes a plan for revenue growth, contact strategy and Experian team roles and responsibilities.
- Manage opportunity through the Sales Process from Identification through to Execution of Sale.
- Build and maintain account plan to support revenue goals and objectives
- Validate account plan with client, build and implement effective contact strategy.
- Carry out SWOT Analysis on region to ensure that sales strategy is aligned.
- Identify cross/upsell opportunities, Identify account team / cross-functional resources to input to Account Plan Objectives.
- Research and demonstrate a deep knowledge of the structure of the organizations.
- Manage contract renewal process, co-ordinate relevant resources for legal and commercial negotiation Sales Process Management.
- Carry out Strong Opportunity pipeline and forecast management.
- Liaise with Sales Coordinator and develop a working relationship that will increase productivity and maintain sales excellence and customer centricity.
- Liaise with CSC and develop a working relationship that will maintain customer centricity across the Account managers portfolio.
- Manage the forecast cycles as per Experian’s financial cycles through the CRM tool such as Salesforce.
- Input CRM solution as a single source of truth.
- Manage opportunities and co-ordination of resources and status updates through CRM tool.
- CRM data quality custodian - as the originator of opportunity data the onus is on the AM to enter accurate information into the CRM because it will be consumed by the rest of the business for forecasting and other planning and reporting activities Experian collaboration, knowledge and brand.
- Demonstrate a broad knowledge of our products and services
- Demonstrate an understanding of the Experian organization
- Demonstrate knowledge of the go to market plan.
- Present proposals which demonstrate 'thinking out of the box' to position services.
- Research Experian solutions and their value propositions.
- Understand Experian's competitor landscape.
- Understand any relevant regulatory impacts on Experian and our Clients.
- Live' the Experian Brand through Digital Selling / Social Platforms.
- Communicate Experian Vision in all internal and external interactions Broad Market Knowledge.
- Cultivate a curious and innovative mindset.
- Identify internal stakeholders, have a broad knowledge of the market and our competitors.
- Build broader knowledge into presentations to customers

**Qualifications**:
**Qualifications**
- Relevant degree/diploma OR relevant years’ experience
- 2-3 years sales experience
- Exposure to Information Technology and ability to work with Data.

**Additional Information**:
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (global

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