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Store Manager

2 months ago

Durbanville, South Africa Future Careers Full time

**General**:
**Job Title**
- Store Manager**Job Category**
- FMCG, Retail & Wholesale**Location**
- Western Cape**Employment Type**
- Permanent**Area**
- Durbanville, Cape Town**Bee status**
- Include All**Salary**
- Market Related**Min Salary**
- Not Set**Max Salary**
- Not Set**Expiry Date**
- 31st January 2023**Deadline Date**
- 31st January 2023**Experience**
- Experience Required**Introduction**:
A well established fashion retailer has a store in the Durbanville area and seeking a dynamic, sales driven and passionate Store Manager to join their team.

**Description**:

- Generate sales to budget by ensuring wanted merchandise is on display and all staff provide customer service, product knowledge and sales skills; breaking down sales budgets to daily objectives; analysing variances; initiating corrective actions.
- Provide superior customer service by providing staff with selling, service and product knowledge skills and establishing rapport with customers in order to initiate sales.
- Deal with customer service issues such as queries and complaints.
- Walk the sales floor regularly, talking to customers and identifying or resolving issues.
- Ensure stores KPI’s (Key Performance Indicator’s) are met with regards to sales.
- Continually assess store’s performance and provide feedback to buying department as necessary to improve sales.
- Support the management of customer service activities and staff competence so as to optimize and sustain sales performance and customer satisfaction.
- Clearly and concisely communicate company and store objectives to staff so that they remain well informed of business activity and of their required contribution to targets.
- Identify the store’s under-performance and develop and communicate issues causing under performance.
- Provide a high standard of visual merchandising by ensuring merchandise is attractively displayed and where appropriate grouped into merchandise categories or themes; review merchandise activities and initiate actions/recommendations as appropriate.
- Ensure wanted merchandise is available by regularly reviewing stock and ensuring product is ordered and in stock according to customer’s needs; ensure new wanted lines are reviewed with Management.
- Ensure that shrinkage is kept under control and within the allocated KPI (Key Performance Indicator) for store concerned.
- Liaise with the Buying and Merchandising teams regarding the supply of stock, to maximize stock to sales potential.
- Ensure that visual presentation within your store is of a high standard and in line with any instructions received.
- Ensure that staff KPI’s (Key Performance Indicator’s) for their various roles are monitored and corrective action/disciplinary action taken where necessary.
- Develop an effective network of communication within the store between all staff members to ensure shared knowledge and understanding of business activity.
- Recruit and ensure the full implementation of induction program for new staff and monitor ongoing performance needs and training.
- Maintain the operational standard of the store by initiating, coordinating and enforcing store operational policies and procedures and give training when required.
- Have knowledge and understanding of all aspects of the company’s POS

**Education Profile**:
**Qualifications**:

- Grade 12
- Tertiary qualification in management, finance, or commerce would be advantageous

**Experience**:

- At least three to five years of experience in a supervisory or management role in retail.

**Skills required**:

- Selling skills
- Working knowledge of a store management system
- Financial skills
- Knowledge of Industrial Relations
- Basic coaching skills
- Computer Literacy - Microsoft Office
- MUST LIVE CLOSE TO THE AREA

**Application Instructions**:
**Contact Details**:
**Contact Name**
- Jeraleen Chetty**Contact Phone

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