Telesales Clerk

2 weeks ago

Pretoria, South Africa Shoprite Group Full time

**Purpose of the Job**:
To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.

**Key Performance Areas**
- Service level
- Customer service
- Inbound sales
- Outbound sales

**Job Objectives**:
**Qualifications**:

- Grade 12 qualification
- Call centre certification and higher learning certificate or diploma advantageous

**Experience**:

- Minimum 6 months inbound call centre experience
- Minimum 6 months outbound call centre experience
- Experience in client retention and sales advantageous

**Knowledge and Skills**:

- Pharmaceutical industry work experience very advantageous - Customer service knowledge - Call centre knowledge - Sales - CRM - Proven record of accomplishment of successfully meeting sales targets and delivering exceptional customer service over the phone - Good telephone etiquette - Computer literate: MS Office, Call centre software and CRM systems - Target driven - Ability to perform under pressure - Negotiation skills and effective in handling objections - Ability to resolve issues and address complaints - Ability to work in a team - Ability to learn about products/systems and describe/explain them to prospects - Multilingual (English and two other South African languages)

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