Restaurant Receptionist

7 months ago

Sandton, South Africa HotelJobs.co.za Full time

High end Restaurant based in Sandton is looking for a Receptionist / Hostess to join their team and be the first point of contact for our guests when entering the restaurant and ensure to provide excellent customer service and a pleasant dining experience to our guest.
- Welcome guests to the venue
- Escort guests to assigned dining or bar areas
- Answering phones & taking reservations
- Provide menus and announce waiter/waitress name
- Check with senior chef on duty if there are any changes to the menus
- Create a list of available tables
- Create a handover sheet for the next shift/go through handover sheet of previous shift
- Maintain hostess desk clean and tidy
- Answer incoming calls and address guests’ queries
- Communicate to managers and waiters regarding VIP visits as soon as they are seated
- Be familiar with the reservation policies, such as booking times
- Assist with charging and closing bills.

**Requirements**:

- Grade 12
- Hospitality certificate will be a plus
- Preferably 1- 2 years previous hostess / receptionist experience
- Experience in managing reservations
- Computer literate with excellent competence in Microsoft office packages
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person) and ability to pay attention to detail
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Availability to work within opening hours (e.g., evenings, public holidays, weekends)
- Comfortable to stand and walk during shifts
- Comfortable in dealing with very distinguished clientele
- Able to handle a high-pressure environment

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