Syspro Service Advisor
5 days ago
**Syspro Service Advisor (Truck & Trailers), Rosslyn, R209 000 ctc + Comm**
- **Grade 12**:
- Certificate in Service Advisor's course
- 1 to 2 years’ experience as a Service Advisor
- Extensive knowledge of automotive/trailer/truck industry vehicles and parts
- Experience in recording and administration systems pertaining to company and customer requirements on Syspro or similar ERP system (essential)
- Experience in workshop practices in the efficient servicing and repairing of customer vehicles
- Sound trailer/truck/automotive technical and product knowledge
- In-depth knowledge of sound customer satisfaction processes - CSI Preparation of quotations
- Knowledge of company and departmental Policies and Procedures
- Understanding of workings of warranty terms and conditions, service and maintenance plans/ programmes
- Understanding basic business operations and principals
- Code 8 Drivers Licence
- Own reliable Car
- Strong Afrikaans Language
- MS Office must be strong experience
**Duties**
Administrating all admin required duties for the Service and Repair Centre
Service Advisor function.
Following up with orders and parts requirements on all current and future jobs.
Responsible for the total customer handling process in the service and repairs area.
Achieve high level of customer satisfaction and confidence in order to increase loyalty and trust. Generate service business volume (selling parts and labour through interactive reception and upselling opportunities).
Build and maintain a positive service image amongst customers.
Handle all customer requirements by offering alternative repair solutions and pricing options.
Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters.
Must be able to handle all customer complaints and issues up to a certain level.
Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity.
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