Technician: General
7 days ago
**Purpose**:
The General Technician: UPS/POS/Notebook/PC/IMAGE-Panels will be responsible to test, diagnose and repair jobs assigned to them.
**Responsibilities**:
Technician Service
- Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 3 per day.
- Complete work within the turnaround time of less than two days.
- Maintain work rate at above 95% of SLA.
- Maintaining a rework rate of below 3%.
- Follow the correct test and repair process for all international brands.
- Accept jobs on the system after items has been booked in and allocated.
- Follow up with clients awaiting feedback, quotes, and update notes on the system.
Update the client on the job progress
- Return 100% of test stock to service stores within 2 days from receipt.
General
- Documents actions by completing fault reports and quality forms.
- Contributes to team effort by accomplishing related results as needed.
- Provide customer support, either onsite, telephonically or the front desk.
**Qualification and Experience**:
- Matric
- CompTIA A+, N+ and S+ preferred
- 2 years’ experience as a Technician
- Hands on technical experience
- Diploma in Electrical / Electronic engineering (preferred)
- Driver's licence
**Skills and Experience**:
- Good knowledge of general administrative and internal processes
- Knowledge of ICT industry
- Knowledge of Windows 7, 8, 10Knowledge of Android
- Problem solving sills (analytical)
- Good communication skills (verbal and written)
- Technical skills and problem analysis
- Strong organizing and planning skills
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