Systems Administrator

2 weeks ago

Johannesburg, South Africa Wunderman Thompson Full time

**Who we are**:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

**Role overview**
The Systems Administrator's role is to be the go-to person in the business for the escalation of technical support queries on the group management system.Assist in projects and ongoing improvement of business processes, serving as a liaison between the business and system software providers to resolve technical and process queries. Ensure that accesses and processes are appropriate for the business case and in line with group policies

**Key Responsibilities**

Must be able to liaise with different parties at different levels internal and external
Be able to translate complex technical requirements and specifications into easily business understandable terminology and vWork on solutions supporting multiple business areas, integration points and affected touchpoints/systems
Identify and document needs: describe opportunities, problems, improvements, etc., help construct the solution design and Be able to produce the following documentation, as applicable:
‒ High-level project plan
‒ Business Requirements
‒ Functional and Non-Functional Requirements
‒ Testing requirements
‒ Creating Test Cases
‒ Training documentation
Be versatile and adaptable in terms of assisting a variety of people in the business
Able to evaluate if an issue is a quick solve, or needs to be escalated
Highly analytical (the ability to break a complex problem into basic principles) and high attention to detail

**Experience and Skills**

Relevant Tertiary Qualification or Certificate/ Diploma in Business Process Analysis / Information Systems from industry recognized and training institutions
2-3 years of business analysis experience.
Exposure to Business Process Modelling
Knowledge of SOX / ISO best practices advantageous

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.

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