Product Delivery Consultant

3 weeks ago

Cape Town, South Africa Motify Full time

As PDC you will be responsible for delivering Pinewood technology led solutions to fully satisfy Pinewood DMS’ Customers purchases. Your key focus will be to collaborate closely with Motify’s Customer Success Team and Customers to deliver ongoing mutually profitable partnerships.

**Key Responsibilities**:
Will include but not be limited to:
1. Rich understanding of Motify’s values with buy in to fully live them in your business delivery.

2. Ownership of specific account relationships and project delivery to Customer’s complete satisfaction.

2.1. Building on Motify’s acknowledged customer service excellence to deliver revenue growth.

3. Scoping, identifying and delivering solutions to successfully transform service delivery in automotive industry.

4. Close collaboration with the Customer Success Team (CSCs) to fully understand ongoing customer dynamics in the ecosystem.

5. Ensuring an excellent level of Pinewood DMS knowledge by actively staying close to the releases, continuously evaluating the impact that the product could have in the process flows with our customers.

6. Working with the Customer Success Team to ensure any identified challenges raised are resolved timeously.

7. Competently fulfilling all required administrative duties timeously allowing for clarity on activities on a daily basis (functional use of Autotask).

8. Agility to work through project / post sales offsite tasks whist managing the day-to-day customer queries in an efficient and timeous manner.

**Required Competencies**:
1. Strong passion for delivering customer service and unlocking opportunities.

2. Understanding of the Pinewood DMS and related technologies to be able to deliver product skills that are at a Beginner and/ or Intermediate level.

3. Basic understanding of automotive industry including motor dealer work streams.

4. Proven track record of successfully living the Business’s Values.

5. Excellent written and verbal communication skills.

6. Willingness and ability to comfortably travel to, engage and deliver at customers premises, specifically for live weeks.

7. Work experience within an accounts related role, preferably within a dealership environment. (Eg. Bookkeeper / Junior bookkeeper etc.).

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Bookkeeping: 3 years (preferred)

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