Second in Charge

Do you have the skills required to lead a team who is passionate about cosmetics and customer service? Are you able to motivate a team to deliver to store targets? Do you love using your knowledge of beauty and make over skills to help people feel and look great?

If you’ve answered yes to these questions, we are looking for you Join us - lead and motivate our confident, high-energy teams to engage with our customers, provide them with personalized service, perform mini-make overs, promote our amazing range of products and ensure that store standards are maintained.

Signature Cosmetics & Fragrances is a Proudly South African beauty brand. Our top quality and affordable range of beauty and personal care products allows our diverse customers the ability to express themselves no matter who they are, or where they are from. Beauty is not about how much you spend, but how confident you feel

RESPONSIBILITIES:

- Provide guidance, supervision and set an example for the team
- Develop and guide team members in selling techniques, product knowledge, operational standards, customer service and visual merchandising standards
- Ensure store is staffed according to agreed staffing schedules based on business requirements
- Create a welcoming, inspirational, and personalized experience for all customers
- Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
- Ensure visual merchandising standards create a beautiful store experience
- Maintain a clean, neat, and tidy and fully replenished sales floor
- Ensure stock levels, stock losses and shrinkage are effectively managed
- Ensure all products are correctly priced with relevant Price stickers and /or signage
- Ensure that stock take, and cycle count variance reports are checked, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
- Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
- Ensure all store standards and operations policies and procedures are adhered to
- Effective execution of all operational activities within the store

DO YOU HAVE:

- A matric, grade 12 or equivalent certificate
- A minimum of two years’ experience supervising a small team in a retail store
- A passion for cosmetics, retail, and customer service
- Knowledge of beauty and skincare products
- Strong customer service orientation
- A strong work ethic and hands-on attitude
- Sound leadership skills
- Ability to work a flexible schedule to meet operational needs
- Ability to schedule staff rota and manage attendance
- Ability to plan and prioritize tasks
- Good communication skills
- Ability to remain calm and pleasant in pressurised situations
- Ability to stand for long periods of time
- Ability to demonstrate and promote products
- Ability to create a buzz in your store that will motivate your team and encourage customers to come back and purchase more