Manager : IT Systems and Cloud

7 months ago

Johannesburg, South Africa Metamorphosis Integrated Solutions Full time

Department: IT Infrastructure

Position: Manager: IT Systems & Cloud

Provide management and guidance to the cloud engineering and operations staff, focus on the implementation of new and enhanced services across the Companys various locations, and ensure high availability and quick resolution of the services delivered. This position has responsibility for all support aspects of The Companys Enterprise Server Software and Cloud Infrastructure, including integration with development teams and leaders, 3rd party providers, and managing the Cloud Engineering team. Maintaining, close liaison with various operational, project, development, vendor and product teams, ensuring ongoing service and support can be maintained to defined service levels. This team works in an environment that operates 24/7.

**KEY DUTIES AND RESPONSIBILITES**:
Manages enterprise cloud engineering team, recruiting, and mentoring the members of the team, both technically and for career growth.

Provides technical oversight across systems and architectures, with an emphasis on reliability, architecture, and automation.

Provides a holistic view of the production environment for both technology and business management, working closely as a trusted partner with development team leaders.

Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

Communicates status to development teams, ensuring outstanding issues are tracked to closure, both for remediation and long-term resolution.

Requires awareness of audit and compliance related issues.

Contributes to formulation of strategies for network growth and stability.

Champion initiatives to enable high availability for Business-As-Usual which includes monitoring, failover, and resiliency.

Ability to handle incidents, problems and change at a global enterprise level.

Responsible for delivery of results which directly impacts the development teams.

**Servers (on-premise and cloud)**

Management of servers

Ensure that servers have the appropriate anti-virus installed and up-to-date.

Ensure that user access to the servers is managed and limited.

Ensure that server data is backed-up as agreed with the appropriate business owner.

Ensure that servers are monitored for performance and uptime.

**Active Directory (on-premise and Cloud i.e. Azure)**

Configure Active Directory and DNS Architecture.

Create, remove and modify Active Directory Users.

Management of the Active Directory implementation.

Ensure that procedures for adding, changing and removing resources from AD are created and implemented.

Ensure that access restrictions are regularly reviewed for completeness.

Ensure that backups of the implementation are implemented.

Monthly Active Directory Clean-ups.

Ensure Active Directory Replication.

Management of Group Policy.

Management of Active Directory integration with other Microsoft domains.

Databases

Management of the company's databases.

Ensure that the database is monitored for performance and integrity.

Ensure that preventative maintenance is scheduled and implemented on a regular, timely fashion.

Ensure that user access to the databases is managed and regularly reviewed.

Ensure that only authorised changes are made to the databases.

Ensure that all databases are backed up as agreed with business and system owners.

Manage high availability on key databases.

Ensure stable and reliable performance from all databases.

Monitor Disk usage of Databases.

Disaster Recovery

Ensure All critical Business systems are replicated at DR.

Ensure All recovery systems are replicated at DR, including Infrastructure, DB replication and Software.

Manage Infrastructure DR Plan.

Manage DR Datacenter availability and stability.

Manage DR connectivity.

Manage DR capacity.

Application Server

Define and regularly review a SLA with affected business users.

**Software Licensing**

Manage Microsoft Licensing.

Manage Oracle Licensing.

Manage Ad-hoc software licensing (non-MS and Oracle).

6-monthly Licensing reconciliations.

Manage Software Library.

Manage Software support contracts.

Manage software upgrades when licensing provides an upgrade path.

**Anti-Virus**

Create and / or regularly update an antivirus procedure and policy.

Ensure compliance of all devices against the antivirus procedure and policy.

Security

Third Party access policy.

Perform regular risk assessments.

Address risks identified by risk assessments.

Create and / or regularly update the operation manuals that define operating procedures for the Company Server and Cloud Environments.

Create and / or regularly update the procedures for monitoring information systems facilities.

Manage the various device and system logs.

Create and / or regularly update the procedures for data encryption.

Create and / or regularly update the procedures for use of external st

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