Microsoft Dynamics CRM Functional Consultant

4 weeks ago


Johannesburg, South Africa iOCO Full time

JOBNUMBER

**iOCO02896**
- CONTRACT TYPE

**Permanent**
- STATE/PROVINCE

**Gauteng**
- CONTRACT TYPE:
**Hybrid**

**The Role**:
**Skills and Experience**:
**What you’ll do**:

- **Requirement Analysis**:

- Collaborate with clients to understand their business processes and requirements.
- Conduct detailed analysis of business needs and translate them into functional specifications.
- **Solution Design**:

- Design and configure Microsoft Dynamics CRM to meet client-specific needs.
- Develop and implement custom workflows, entities, and fields to optimize CRM functionality.
- Provide expertise on best practices for CRM customization and configuration.
- **Implementation and Integration**:

- Lead the implementation of Microsoft Dynamics CRM solutions.
- Conduct data migration and ensure data integrity during the implementation process.
- **User Training and Support**:

- Provide training to end-users on the effective use of Microsoft Dynamics CRM.
- Offer ongoing support and troubleshooting to address user issues and enhance user adoption.
- **Documentation**:

- Document configuration, customization, and integration activities for future reference.
- Maintain up-to-date documentation of client-specific configurations.
- **Quality Assurance**:

- Perform thorough testing of CRM solutions to ensure they meet quality standards.
- Conduct regular system audits to identify and resolve any issues or discrepancies.
- **Collaboration**:

- Work closely with developers, project managers, and other team members to deliver successful CRM projects.
- Collaborate with clients to gather feedback and make continuous improvements to CRM implementations.

**Your Expertise**:

- Experience with the latest versions of Microsoft Dynamics 365.
- Knowledge of CRM SDK and Web Services.
- Familiarity with Microsoft Power Platform (Power BI, Power Automate).
- Previous experience in CRM data migration and integration projects.
- Project management skills are a plus.

**Qualifications Required**:

- Bachelor's degree in a relevant field (Business, Computer Science, etc.).
- Proven experience as a Microsoft Dynamics CRM Functional Consultant.
- In-depth knowledge of CRM processes and best practices.
- Certification in Microsoft Dynamics CRM is a plus.

**Other**:
**Personal attributes/ soft skills required**:

- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.

**Other information applicable to the opportunity**:

- Permanent position
- Location: Johannesburg



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