Operations Manager

2 weeks ago


Cape Town, South Africa Karen Tupper Recruitment Full time

Seeking a Hotel & Villa Manager to run this unique 5* property in Cape Town. The Hotel Manager is responsible for managing the entire operation & estate to produce a consistent, high quality guest experience, providing a professional, efficient, and flexible service consistent with the property’s procedures, to maximize guest satisfaction.

**General Management**
- To assume the full responsibility of the Hotel operations.
- To maintain and ensure the good will of the brand at property level.
- To be a key ambassador of its brands including hosting key members.
- To ensure the personnel of the property is up to the company standard, ensuring a streamlined and effective management structure in line with the with hospitality trends.
- To ensure effective communication takes place and to manage a team of butlers.
- To assist in achieving the best procurement agreements for the property.
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To be readily available to deal with all guest queries and complaints.
- To provide effective leadership through professional personnel management and encouragement of all subordinates, including mediation.

**REQUIREMENTS - KNOWLEDGE AND SKILLS**
- Degree/Diploma in Tourism/Hospitality (advantageous)
- Sound experience in Hospitality Management positions in F&B and estate management
- Sound knowledge of estate management and maintenance management
- Valid Code 08 drivers license and own reliable transport essential
- Excellent attention to detail, excellent hygiene principles.
- Excellent communication skills (written and verbal), practicing honest communication
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Committed and loyal, adaptable, and flexible.
- People skills - tolerance, patience, and care
- Leadership skills with passion for development and skills transfer.
- Flexible & working hours are required for VIP guests.

**Package**:
**Salary**: From R17,000.00 per month

Application Question(s):

- Are you currently living in Cape Town?

**Education**:

- High School (matric) (required)

**Experience**:

- Hotel Operations: 2 years (preferred)

License/Certification:

- drivers license and reliable transport (required)



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