Call Centre Operator

2 weeks ago

Pretoria, South Africa Fidelity Services Group Full time

**Call Centre Operator**

**Fidelity Cash Solutions - CashMaster, Midrand**

**Reporting to: Call Centre Manager/CRM Manager
The above position is vacant at CashMaster in Waltloo (Midrand), reporting to the **Call Centre Manager/CRM Manager.**

**Minimum Requirements**:

- Must possess good communication skills, especially for listening. This is necessary in a bid to ensure a clear retrieval and passage of information to customers.
- Must have good interpersonal skills to always enable an easy flow with customers.
- Must be able to multi-task and manage time properly and effectively.
- Must be able to adapt to different situations and individuals.
- Ability to prioritize in the face of multiple tasks or assignments.
- Ability to work as part of a team.
- Ability to work with little or no supervision.
- Must be always self-driven.
- Must have good knowledge of customer relationship or customer service practices.
- Must have good data entry and typing abilities.
- A minimum of high school diploma
- A higher degree would be of great advantage.
- Must be able to work shift and
- At least 2 years of work experience in a call centre environment

**Key Performance Areas: (not totally inclusive)**
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Assisting clients with complaints of any nature and directing them to the correct department.
- Call clients and customers to restart devices and get CIT slips for signals not received.
- Guide callers through troubleshooting or using the products or services and assist with First line support.
- Review customer or client accounts, providing updates and information about CIT collections, Payments etc.
- Collaborate with other call centre professionals to improve customer service.
- Help to train new employees and inform them about the company’s customer management policies.
- Responsible for managing a whole lot of incoming and outgoing calls in the organization.
- Build long-lasting relationships with customers.
- Keep a comprehensive record of all calls and/or conversations in the organization’s call centre data bank.
- Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.
- Route calls to the appropriate channel(s).
- Move complex issues or complaints to supervisors.
- Willing to work during extended odd hours and/or during holiday periods.
- Reporting on calls logged, open calls not closed and technician performance.
- Assisting with assuring quality control is in place when assisting clients over the phone.

**Core Competencies**
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills.
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company’s products and/or services. (Training will be provided)
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to speak multiple languages, especially those common among callers

**Skills**
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation

**We reserve the right not to make an appointment to any advertised position.

  • Director - Call Centre

    13 hours ago

    Pretoria, South Africa Affirmative Portfolios Full time

    **Administrator IT ~ Information Technology** **Pretoria** ***: **Director - Call Centre** **(DIR/CC/CRM/2023/01-1P)** **R1 162 200.00 per annum (all-inclusive package) level 13** **PRETORIA (BASED AT TREVENNA)** **Purpose**: One permanent position of Director: Call Centre is currently available within the CRM Unit at GPAA. The purpose of the job is to...

  • Call Centre Consultant

    13 hours ago

    Pretoria, South Africa Ez-shuttle services Full time

    **Key Performance areas** **CUSTOMER SERVICE**: - Effective customer intelligence; - Ensuring monthly errors do not exceed 4 in one month; - Effectively and efficiently assist existing and new clients with bookings; - Effectively and efficiently handle client’s queries; - Maintain customer/potential customer data bases; - Ensuring that errors don’t...

  • Call Centre staff

    Found in: Talent ZA C2 - 2 weeks ago

    Pretoria, South Africa Isilumko Staffing Full time

    If you have an RE 5 OR RE 5 and 120 FAIS credits - Long term insurance, Matric, Call Centre certificate, 1 FULL year of Outbound Call centre experience selling Funeral and Life cover and reside close to Menlyn mall, please send me your CV!!!!!!!Even if you have 1 FULL year and already been booked to write your RE 5 (Depending on DOFA date).Looking for...

  • Call Centre Agent

    2 days ago

    Pretoria, South Africa Dante Personnel Full time

    Gauteng, Pretoria East - R 6500 - R 7500 Well established Law Firm with a Debt Collections Department is looking for a Call Centre Agent to join their team **Minimum requirements**: - Grade 12 - Excellent verbal communication in English plus at least 3 other SA Languages - 3 Years' plus experience working in a Call Centre dealing with Banking Collections,...

  • Call Centre Agent

    6 days ago

    Pretoria, South Africa BC Marketing Full time

    A new call centre company its looking for sales agents around pretoria training will be provided, please note that its commission based plus weekly and monthly incentives the is no basic salary for more information please contact this number 0715568385.. Work Remotely - No **Job Types**: Full-time, Permanent **Salary**: R4,000.00 - R6,000.00 per...

  • Call Centre Agent

    13 hours ago

    Pretoria, South Africa People Dimension Full time

    **Job Description/Duties**: - To communicate with new and existing clients - Handle follow up and new leads and calls - Taking Photos of vehicles to be loaded onto website - Loading of vehicles onto company website **Minimum Requirements**: - Must have a minimum of 2 Years Call Centre experience in Dealerships - Good communication/people skills and the...

  • Call Centre Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Pretoria, South Africa People Dimension Full time

    Job Description/Duties:• To communicate with new and existing clients • Handle follow up and new leads and calls• Taking Photos of vehicles to be loaded onto website• Loading of vehicles onto company websiteMinimum Requirements:• Candidate must fully bilingual• Must have a minimum of 2 Years Call Centre experiencein Dealerships• Good...

  • Call Centre Support Supervisor

    2 days ago

    Pretoria, South Africa Zeal HR Full time

    **Call Centre Support Supervisor** **INTRODUCTION**: An exciting opportunity has become available within the medical technology and devices industry, for a Support Supervisor in the international Call centre. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an...

  • QA & Compliance Offcer: Call Centre

    1 week ago

    Pretoria, South Africa Ergasia Placements Full time

    We are seeking a skilled Call Centre QA and Compliance Officer to join our team! Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance standards in our vibrant Call Centre environment. **Minimum Requirements** - Grade 12. - 4-5 years’ experience in a...

  • Call Centre Agent Contract

    3 days ago

    Pretoria, South Africa Isilumko Staffing Full time

    We are looking for an experienced Outbound Call Centre agents for a Long term insurer with a big footprint in South Africa, if this interests you then read further.... We are only looking for money hungry, very well spoken English, target driven and top performing Call Centre Agents who have sold funeral cover to join our client towards Pretoria Attend to...

  • Call Centre Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Pretoria, South Africa CTU Career Chatz Full time

    Job SummaryThe Call Centre Agent will play a pivotal role in connecting with potential customers and qualifying leads to aid the sales team. The ideal candidate should be comfortable with high-volume outbound calls, be digitally savvy to handle chatbot and WhatsApp inquiries, and have a knack for lead capture and qualification. They should also be organized,...

  • Life and Funeral Sales Call Centre Agents

    Found in: Talent ZA C2 - 2 weeks ago

    Pretoria, South Africa Isilumko Staffing Full time

    Life and Funeral Sales Call Centre AgentsMenlynPermanent We are seeking Call Centre agents with experience in long term insurance.Basic and commission. Requirements:MatricClear ITCRE 5 within 2 years of DOFAFull FAIS credits within 6 years of DOFA

  • Call Centre Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Pretoria, South Africa Status Asset Management Full time

    Position: Call Centre Agent Location: Pretoria  Are you all about sales and addressing customer concerns? Are you customer focused with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re HIRING!! This role plays an integral part in our team, as you are the first point of contact...

  • Call Centre Sales Consultants

    6 days ago

    Pretoria, South Africa JSM Business Services Full time

    **Duties**: - Management of calls in a professional and efficient manner - Follow up calls where and when needed - Explanation of credit life insurance principles - Handling all information on basis of trust - Dealing with clients and processes in line with company procedures - Optimal use of the "Call Centre" computer system - Various languages will be an...

  • Long Term Insurance Call Centre Sales Agents

    Found in: Talent ZA C2 - 2 weeks ago

    Pretoria, South Africa Isilumko Staffing Full time

    Call Centre Sales Agents (Outbound)Menlyn, PretoriaPermanent Job DutiesSell funeral and Life policies (out bound)Apply product knowledgeCapture policy on systemAttend to client queriesProcess amendments on policiesResponsible for own policy retention Requirements:MatricCall Centre CertificateRE 5 within 2 years of DOFA.Full FAIS within 6 years of DOFA1...

  • Call Centre Agent

    2 weeks ago

    Pretoria, South Africa Ver-Tex Solutions Full time

    We are looking for dynamic COLLECTIONS AGENTS to join our high paced Call Centre in Pretoria East. If you have: - Grade 10 - 12, with experience or no experience We offer: - Salary of R4500 - R5500 + commission & incentives Don’t hesitate to send your CV today. **Job Types**: Full-time, Permanent **Salary**: R4,500.00 - R5,500.00 per month

  • Call Centre Sales Consultant

    3 days ago

    Pretoria, South Africa Isilumko Staffing Full time

    **Job Functions** Sales **Industries** Insurance **Specification** 1.Market products and achieve sales target (TCF) - Sell policies (in and out bound) - Capture policy on system - Attend to client queries - Process amendments on policies - Responsible for own policy retention 2.Fit and Proper Requirements - Adhere and comply to FSB board notice in...

  • Call Center Supervisor

    13 hours ago

    Pretoria, South Africa Trinity Recruitment (Pty) Ltd Full time

    Our client in Pretoria CBD needs experienced Call Center / Telesales Supervisor for the Customer Service Center. Our client offers a basic salary, and an excellent commission structure! You will be responsible and accountable for: - Management of the order processing department and call centre - Operations, strategy planning and implementation - Managing...

  • Sales Call Centre Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Pretoria, South Africa Status Asset Management Full time

    Position: Sales Call Centre Agent Location: Pretoria  Are you all about client services and addressing customer concerns? Are you a fantastic salesperson with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re HIRING! This role plays an integral part in our team, as you are the...

  • Operations Manager

    3 days ago

    Pretoria, South Africa Insphired Recruitment Solutions Full time

    Our Client in the Medical Devices industry is currently looking for an **Operations Manager/Industrial Engineer**, in Pretoria. **Responsibilities**: - Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. - Drive change and...