Head Hostess

ROLES & RESPONSIBILITIES
- Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
- All the reservations are allocated as per the floor plan.
- Always answer the phone politely using a friendly tone and being informative.
- The telephone must be answered on a maximum of three rings.
- If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
- You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc.
- Understand the Server and runner tasks in the outlet and provide assistance as required.
- Have a fair idea about gener al information around the city.
- To be aware of all the policies and procedures in the Hotel.

MUST BE KNOWLEGEABLE WITH
- Full knowledge of Reservation System
- All food & Beverage menus.
- Operation hours & upcoming events
- Rikas rules & regulations (i.e. dress code, method of payment, age restrictions)
- Floor plan & table numbers
- Rikas SOP
- Hostess desk set up
- Computer literate, excel and spreadsheet

EXPERIENCE
- Minimum of 2 Years’ experience in an upscale fast paced and upscale establishment at the same capacity

**Job Types**: Full-time, Permanent

**Experience**:

- Hostess: 2 years (required)