Software Application Support Specialist

3 days ago

East Rand, South Africa MCI Full time

**About MCI**

MCI is a dynamic Business Information Systems Consulting firm and an equal opportunity employer. Our clients operate in a range of industries including banking, financial services, manufacturing, fast moving consumer goods and recruitment throughout Africa and the Middle East. Our service offering includes project management, software implementation, product development across various platforms, and including e-commerce solutions.

We strive to be the best at what we do, and to achieve this we need people on our team who have commitment, drive, and a positive attitude that helps deliver winning results.

**Role**

MCI is seeking Software Application Support Specialists to join our dynamic team to assist with ongoing maintenance of existing products and to participate in the development of new and enhanced products and solutions. This role is diverse, challenging, and interesting.

Work closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge. This role offers excellent career growth opportunities as well as lucrative incentives and benefits.

The role is HYBRID, and offer remote working opportunities, but does require some time at the office/clients.

**Activities will include**:

- Investigate and analyse system issues to determine cause of issues and appropriate corrective action
- Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specification and that divisional, quality and industry standards are met
- Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met and best practice is achieved
- Review and recommend continuous improvement of the systems and support processes
- Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
- Maintain data quality and integrity within the system
- Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers
- Carry out system maintenance tasks and processes to agreed schedules.
- At least 3 years Application Support experience covering infrastructure and operational aspects
- Experience using IT Service Management ticketing systems (JIRA Service Management preferred)
- Intermediate-to-advanced SQL expertise including (Stored Procedures, queries, triggers, jobs and general database management skills). Understanding SQL replication would be a plus.
- Experience with virtual environments and cloud
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
- A desire to provide excellent customer service
- Strong problem solving and analytical skills
- Experience of supporting and maintaining production systems in a customer facing support environment
- Ability to organise own workload and handle a number of tasks simultaneously
- Experience of database systems, reporting and query tools
- Demonstrable level of technical aptitude

Applicants must be eligible to work in the Republic of South Africa.

**Skills and Qualifications**:

- A minimum 3-year tertiary qualification from an accredited university, either in Commerce or Computer Sciences or Industrial Engineering;
- Strong understanding of the SDLC including systems design and implementation;
- Excellent technical skills;
- Excellent problem-solving abilities;
- Excellent communication skills.

**MCI Consultants are people who are**:

- Ambitious team players, but can work independently;
- Courageous and passionate;
- Able to take on challenges with a sense of urgency;
- Focused, with a strong desire for self-improvement;
- Dynamic and progressive in their thinking;
- Ethical and responsible;
- Professional, trustworthy and keen.

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